Job Description
Key Responsibilities
Within area of operation, the IAM Technical Trainer will:
* Assist with the development, construction and maintenance of the training syllabus and the individual course content, ensuring appropriateness, attractiveness and technical accuracy throughout.
* Develop training solutions across multiple platforms (virtual classroom, video, face to face and others)
* Deliver automotive technology training courses both at Bosch Service Training Centre and regionally.
* Support the IAM Training Manager by ensuring that all training course material is prepared to the highest quality standards and in accordance to studied market needs.
* Guide and support qualifying distributors and other selected partners to organise and deliver Bosch Technical Training programmes.
* Support the training of internal and external trainers, including participation in ongoing audits.
* Assist in the planning and creation of the training calendar.
* Contribute to the accurate and expeditious administration of the training programme.
* Contribute to technical articles, bulletins and any other necessary marketing opportunities.
* Represent AA as a technical expert at trade shows, seminars and other events.
* Reinforce the technical attributes / attractiveness of Bosch products and services.
* Maintain strong relationships with customers both internal and external to Bosch.
* Provide information / solutions as appropriate to address enquires and queries within the accepted timescales.
Qualifications
Knowledge and Skills:
The job holder will hold the following knowledge and skills
* Have an in-depth knowledge of motor vehicle technology, service and repair techniques
* Have obtained the Bosch Diagnostic Technician qualification, or equivalent knowledge
* Have understanding of the technical content of the Bosch Master Technician Programme, or equivalent knowledge
* Have an in-depth knowledge of Bosch information systems, Bosch repair concepts and Bosch proprietary technical standards.
* Have an in-depth knowledge of computer-based programmes for the creation and delivery of course material
* Have the skills, qualification and/or experience to successfully progress and deliver the training programme
* Be IT literate in a variety of Microsoft programmes
* Be proficient in the use of training development and delivery software packages (e.g. Zoho, Camtasia, Articulate etc.)
* Take ownership of customer queries
* Work collaboratively and proactively with all members of the MA business
* Display, at all times, a customer oriented, service provider attitude and be a positive ambassador for the company
* Engage in the process of improving our business processes by contributing ideas, suggestions and actions
* Be determined, energetic and flexible
* Effectively and timely work towards defined targets
* Must hold a full clean UK driving license
* Be able to participate in events outside of normal working hours
* Must hold Level 3 Technical Certificate (Automotive Light Vehicle)
Additional Information
On offer is a competitive salary and pension contributions. With a great package of benefits including but not limited to;
* Minimum 25 days holiday excluding Bank Holidays (pro rata basis), rising to 28 days with 5 years length of service.
* Perkbox membership
* Cycle to Work Scheme
* Simply Health Scheme
* Long service reward scheme
* Supportive family friendly working policy
* Flexible working opportunities
* Recommend a Friend scheme
* Access to discounts on retailers, restaurants, holidays and much more
* Employee Assistance Programme
* Access to 'BeFit' wellbeing initiatives
* Free on-site parking
We will also provide opportunities for personal and professional development including ongoing upskilling training and development opportunities.
Role is an on-site position at STC Motherwell with occasional travel to Denham.