Multi Services Assistant
Salary: £27,500 per annum, plus company benefits
Location: Basingstoke, RG21 4DZ
Contract: Full Time, Permanent
Shifts: 37.5 hours per week, Monday – Friday, shifts either 8:30am-5pm and 9am-5:30pm with 1 hour unpaid break
Work model: Fully onsite
Williams Lea seeks a Multi Services Assistant to join our team!
Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.
Purpose of role
The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager. Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.
The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision. This role will cover a number of our service areas and will require a high level of multi-skilling.
Key responsibilities
1. Taking and passing on accurate messages
2. Courteously greet and interact with visitors to the premises
3. Manage room and hospitality bookings, including setting up rooms
4. Arrange hospitality and liaise with onsite cleaning teams
5. Organise and order catering
6. Supervise and assist at events (including evening events as agreed overtime)
7. Diary management of meeting rooms and desk bookings
8. Deliver an exceptional electronic and hard copy file management service
9. Return or add documents to existing client files
10. Work with the practice management system to log and record documents
11. Handle and administer closed files as requested
12. Sort, scan, rename and distribute incoming mail
13. Provide photocopying, scanning, and printing as per customer instructions
14. Collect and complete any information required for billing or client charge back data
15. Extensive computer and data related tasks
16. Accept requests from Fee Earners/PAs, notifying them of estimated completion time as appropriate and in line with service level agreements
17. Collect and frank outgoing mail – process letters for printing and complete envelope fulfilment requirements
18. Handle incoming and outgoing deliveries via courier – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
19. Deal with incoming hand deliveries from clients – ensure that all incoming documents are scanned entirely and allocated to the relevant electronic post folders
Personal attributes
20. Experience of working in a corporate environment
21. Experience working on Microsoft Office programmes
22. Excellent customer service skills, confident in liaising with Clients and strong communication skills
23. Client-focused approach to service provision through personal commitment to their business
24. Strong attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
25. Ability to work under pressure within tight deadlines with flexible approach
26. Continual improvement mentality, open and receptive to feedback
27. Build and grow relationships with key Clients and service users
28. Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
29. 25 days holiday, plus bank holidays(pro-rata for part time roles)
30. Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
31. Life Assurance
32. Private Medical Insurance
33. Dental Insurance
34. Health Assessments
35. Cycle-to-work scheme
36. Discounted gym memberships
37. Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).
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