Product Lead - Billing Migration (Commercial Banking)
Location: London or Edinburgh (Hybrid)
Contract: Initial 6-month contract
IR35: Inside IR35
Rate: Competitive (dependent on experience)
The Opportunity
We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform, and we're looking for an experienced Digital Product Lead to play a pivotal role.
This is a high-impact position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform, while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy, shaping how the bank charges and serves its clients.
What You'll Be Doing
Billing Migration & Programme Delivery
1. Lead the end-to-end billing migration strategy and execution
2. Own the migration roadmap, including dependencies, risks, and key milestones
3. Oversee transition from legacy systems with minimal/no customer disruption
4. Ensure pricing integrity, service continuity, and regulatory compliance throughout
5. Proactively resolve product, billing, and integration challenges
Digital Product Ownership
6. Own billing journeys across digital channels (online, mobile, servicing platforms)
7. Define product vision, roadmap, and backlog for billing capabilities
8. Deliver seamless, intuitive end-to-end customer journeys
9. Drive continuous improvement through analytics, testing, and customer insight
Customer & Commercial Outcomes
10. Ensure billing propositions align with customer needs and revenue objectives
11. Optimise pricing models, charging structures, and fee transparency
12. Balance customer experience with commercial performance
13. Leverage data to identify growth and efficiency opportunities
Stakeholder & Vendor Management
14. Collaborate across Technology, Finance, Operations, and Channels
15. Manage third-party vendors and platform providers
16. Engage senior stakeholders to align priorities and secure investment
Risk, Governance & Compliance
17. Ensure solutions meet regulatory and conduct standards
18. Identify and manage delivery and operational risks
19. Maintain strong governance, controls, and audit readiness
What We're Looking For
Experience
20. Proven track record leading billing / charging migration programmes in commercial or corporate banking
21. Strong background in digital product ownership and delivery
22. Experience delivering complex legacy-to-modern platform transformations
23. Deep understanding of banking products, pricing, and revenue drivers
24. Experience delivering customer-centric digital journeys across channels
25. Familiarity with Agile / Scrum delivery environments
Technical & Domain Expertise
26. Knowledge of billing engines, fee structures, and pricing models
27. Understanding of core banking systems, payment flows, and digital integration
28. Experience using data, analytics, and testing to inform product decisions
Leadership & Capability
29. Ability to define strategy and execute at pace
30. Strong stakeholder management and influencing skills
31. Commercial mindset with focus on income, efficiency, and customer outcomes
32. Proven ability to lead cross-functional teams
What Success Looks Like
33. Seamless migration to a modern billing platform with no customer impact
34. Fully digitised, self-service billing journeys
35. Improved accuracy, transparency, and control of charging
36. Delivery of income growth, cost efficiency, and customer satisfaction gains
Why This Role Matters
This role is central to transforming how the bank monetises and serves its commercial clients, enabling:
37. Simplified, digital-first billing experiences
38. Greater control over pricing and revenue
39. Reduced legacy complexity and operational risk
40. A strong foundation for future product innovation and growth
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.