We are looking for Assistant Energy Officers/Project Assistants to work with our Energy Advice team to deliver a range of projects tackling fuel poverty across Cornwall.
Are you a people person, who is enthusiastic about supporting residents to improve their circumstances? If you are interested in making a difference in your community and looking for a way to use your people and administrative skills in a role that has a real impact, then our Assistant Energy Officer role is for you.
Our Assistant Energy Officers:
* Are committed to helping people
* Have an approachable outlook and ability to communicate with people of all backgrounds
* Are flexible and take a collaborative approach to teamwork, and
* Are prepared to learn new skills around fuel poverty and domestic energy efficiency.
* Have a passion to work addressing the big issues in Cornwall of social justice and responding to the impacts of the climate and ecological emergencies.
If you want to work with a team of like-minded people, committed to making a difference within our communities, and in a supportive working environment, please make contact.
The primary purpose of the role:
To support Community Energy Plus’s Project Manager and Energy Advisers in the delivery and administration of a range of projects supporting residents.
Attributes / competencies
* Friendly, with excellent people skills and a sympathetic manner.
* Able to work well in a team.
* Able to remain calm and purposeful when supporting residents in vulnerable circumstances, who may upset and stressed.
* Methodical, organised, and self-motivated.
* Strong administrative skills with a good eye for detail.
* Proactively identifies potential issues and offers solutions.
* A competent user of Microsoft Office (Word, Excel, Teams, and Outlook).
Essential Skills and experience –
* Working in a customer service environment.
* Ability to work well under pressure and manage time effectively.
* Supporting multiple colleagues to meet agreed deadlines and targets.
* Providing information accessibly in person, on the phone and by other online channels.
Desirable Skills and experience -
* Energy efficiency or home improvement projects.
* Providing advice to residents or clients.
* Knowledge of the welfare benefit system.
Qualifications & knowledge
* Minimum of 5 GCSE grades 9 to 4 (A*to C equivalent) including literacy and numeracy, or substantial work experience.
* Desirable: Administration or customer care qualifications / training.
What you can expect to be doing as part of the Energy Advice team:
1. Answering calls to our freephone advice line to establish clients’ needs and referring onto our energy advisers or providing basic advice and/or signposting to other services.
2. Administering emergency fuel top-up vouchers.
3. Completing applications with clients over the phone to access the Household Support Grant
4. Recording all interactions with clients on Community Energy Plus’s customer relationship management system.
The Important Details:
Contract: Full time role, but we are open to part time arrangements with the right individuals.
Duration: Initially, a fixed term contract (3-month probationary period) but open to making a permanent role, dependent on project funding.
Location: At the Community Energy Plus office in Truro, although a mix of office- and home-based working may be possible for the right candidate following their initial induction.
Salary: £22,956 per year, pro-rata depending on the number of hours worked
Start Date: As Soon As Possible
To make an application: Click APPLY NOW to submit your CV together with a covering letter describing your motivations and suitability for the role, noting the expectations set out in this role description. Please include in subject line of your email: Vacancy Asst. Energy Officer and Your name.
Application Deadline: We are keen to fill this position as soon as possible and will make an appointment as soon as we have identified a suitable candidate. Therefore, an early application is recommended. Candidates of interest will be invited to interview at our Truro office.