Work Pattern
Sunday: 08:00-17:00
Tuesday: 16:00-20:00
Wednesday: 16:00-20:00
Thursday: 16:00-20:00
Saturday: 11:00-20:00
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation.
You will be a brand ambassador, recommending our latest fashion items and providing remarkable service to ensure our customers feel valued every time they shop with us.
At M&S, our customers don't wait. You'll be ready to work hard and go above and beyond daily. Digital confidence is essential; you'll use digital tools like the Sparks App and in-store devices to enhance the customer experience and meet their needs efficiently.
Efficiency and effectiveness are key, ensuring customers enjoy a seamless experience. Being a team player is crucial; you'll support a positive, inclusive store environment, respecting colleagues and the community.
Flexibility is vital; you should work effectively across various store areas, adapting to changing demands seamlessly.
Are you ready? Take your marks and apply.
Purpose
To deliver an excellent shopping experience, we seek colleagues who prioritize customers, champion our products, and help us improve continually.
Key Accountabilities
* Serve customers efficiently on the shop floor and at service points
* Keep the store clean and stocked
* Monitor and achieve sales targets, promotions, and opportunities
* Engage proactively with customers to understand needs and provide recommendations
* Build product knowledge to sell and recommend effectively
* Utilize digital tools and communication channels to serve customers better
Key Capabilities
* High customer service standards
* Attention to detail and commitment to quality
* Openness to feedback and self-improvement
* Effective workload management
* Strong communication skills
* Adaptability to change
* Ability to build positive relationships and listen actively
* Good digital skills
Everyone’s Welcome
M&S is committed to leading the retail industry into a greener, more digital future. We value inclusion, diversity, and equal opportunities, and offer flexible working options. If you need reasonable adjustments during recruitment, please share your requirements. Join us and make an immediate impact.
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