Customer Service AdvisorPortsmouth£11.53Temp to PermFull time - 37.5hpwIMMEDIATE START
My client are a Waste Management company based in Portsmouth who are looking for professional Customer Service advisors to join the team due to growth.
The role will be to provide an excellent service as first point of contact to all customers in line with company standards. Arranging the most effective waste solution for the customer and proactively seek opportunities to upsell to customers. Resolve problems by clarifying issues and providing solutions, escalating unresolved problems when appropriate.
Requirements
1. Provide an excellent service as first point of contact to all customers in line with company standards. Arranging the most effective waste solution for the HIPPO customer and proactively seek opportunities to upsell to customers. Resolve problems by clarifying issues and providing solutions, escalating unresolved problems when appropriate.
2. Identify the most suitable waste solution and capture all the relevant details from the customer in the system in an accurate and efficient manner, processing payments when required.
3. Resolve customer complaints in a professional manner, ensuring you provide a resolution adhering to the Company's procedures and escalate where appropriate.
4. Proactively seek opportuniti...