Brand Home Experience Leader Your manager: Brand Home Manager Team: Brand Homes Location: The Glenlivet Distillery, Speyside Be part of something big We are Pernod Ricard, a leading company in the global spirits industry with over 19,000 employees globally. We own 16 of the world’s top 100 Spirits Brands and hold one of the most prestigious and comprehensive brand portfolios in the industry with 240 premium brands available in over 160 countries, including: Absolut vodka, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater, Malfy and Monkey 47 gins, Malibu liqueur, Mumm and Perrier-Jouët champagnes. Here in the UK In the UK, Pernod Ricard is made up of 4 businesses: Chivas Brothers, the largest brand company in the Group, responsible for the production and management of our award-winning Scotch whisky portfolio Pernod Ricard UK, which markets, sells and distributes our products in the UK market Pernod Ricard Global Travel Retail, the global and EMEA home of the group’s duty free, air travel and cruises business. The Absolut Group, the brand owner of our global white spirits portfolio, whose Gin brand unit and Business Acceleration team sit in London. We are an organisation of 2,000 employees in the UK, headquartered in London, in a brand-new office designed with sustainability, ‘conviviality’ and collaboration in mind. We also have offices in Scotland and various distilleries and production sites across the UK from Plymouth to London to Speyside. Your new team This position sits in our Chivas Brothers business. At Chivas Brothers, our 1,600-strong team across 27 sites is committed to upholding the heritage of Scotch and ensuring its sustainable future, as well as opening it up to new audiences across the globe. Your unique contribution As the Experience Leader at The Glenlivet Distillery Brand Home, you will elevate the distinctiveness of our world‑renowned Single Malt Scotch Whisky experience while showcasing the exceptional character of Speyside as a destination. This role is central to shaping immersive, memorable guest interactions and driving excellence in hospitality, storytelling, and operational performance. You will manage the operation of the visitor Experiences and the “Drawing Room” Bar at The Glenlivet Distillery Brand Home, ensuring an exceptional customer journey while achieving revenue and profit targets. The Experience Leader is expected to innovate and enhance traditional whisky experiences, lead and develop a high‑performing team, and embody exemplary guest engagement and leadership behaviours. As Experience Leader you will contribute to the overall strategy, direction and evolution of The Glenlivet Distillery Brand Home. Key responsibilities: Champion The Glenlivet Experience and deliver against P&L targets that reflect commercial success. Exceed business performance objectives through continuous monitoring of ticket sales, visitor numbers, and experience profitability. Regularly optimise the experience offering to maximise guest satisfaction and commercial outcomes, notably in regular collaboration with the Retail Leader. Ensure daily, monthly, and quarterly KPI tracking, delivering timely and consistent reporting. Design and implement new and upgraded whisky experiences to differentiate The Glenlivet Distillery Brand Home within Speyside’s competitive landscape. Develop scripts, content, and pricing strategies for unique and immersive experiences. Grow and refine online and social media engagement strategies, enhancing the guest journey before, during and after the visit - keeping in line with The Glenlivet brand ambitions. Monitor and optimise online booking capabilities including group bookings. Lead a team of 2 permanent and up to 10 seasonal employees, ensuring strong training, engagement, motivation and performance. Deliver and maintain high standards in tours, tastings, retail skills, storytelling, brand advocacy, and guest service. Model positive behaviours including proactive engagement, authentic storytelling, and effective task delegation. Manage & maintain the “Drawing Room” Bar, ensuring outstanding hospitality and consistent product availability. Develop a seasonal cocktail menu quarterly to support brand and commercial objectives. Maintain excellence in inventory control and stock management. Create & lead VIP/HNWI hosting and private events, fostering long‑term relationships with key guests and stakeholders. Enhance The Glenlivet Brand Home’s visibility and reputation across Speyside and international markets. Ensure effective planning and deployment of staff across the site. Who you’ll be working with Internally; you will have two direct reports and work closely with Brand Home Manager, Retail Leader, Brand Home team, Gold Brand Unit Marketing Team Externally; you will work with Retail suppliers, Chivas brothers Customer service team, Agencies and I.T Support teams, Brand Home visitors and customers Your blend of talent This position could be right for you if you have: Proven senior management experience within experience-led environments, ideally within international luxury, premium hospitality, or tourism brands where delivering world class service is paramount. Strong leadership capabilities with demonstrated success managing large or diverse teams with different skill sets. Expertise in experience management including tour operations, tastings, bar operations, guest relations, and complaint resolution. Ability to maintain a welcoming, engaging, and safe environment for all guests. Proven track record of working at pace, managing multiple priorities. You will be able to seamlessly identify and execute operational process improvements. Solid background in marketing, PR, brand ambassadorship, or events management, with experience delivering against KPIs and revenue targets. Strong inventory management skills. Genuine passion and knowledge of whisky and the wider spirits category. Degree-level qualification in a relevant field. Our mix of benefits For your health, we offer private medical insurance, income protection and a comprehensive Employee Assistance Programme. Our lifestyle benefits include 25 days’ annual holiday (increasing with length of service up to 27) plus public holidays, your employee pension, share incentive plan, share ownership plan, life assurance and more! You can access lots of gifts & discounts, including an allowance each year to spend on our brands in our staff shop, our reward & recognition scheme and employee discounts from a range of high street retailers. We have regular events in our very own office bar, employee-run networks, a culture of flexibility and trust and a variety of tools and resources to help you focus on your wellbeing and mental fitness. Conviviality: the Pernod Ricard Way We have our own way of doing things. We call it conviviality! It’s our way of being, and something unique you feel and experience when working for Pernod Ricard. We’re committed to conviviality, and with this, you’ll be Proud to Belong to our Pernod Ricard family. You’ll be Empowered to Perform, supported to succeed, and acknowledged for the value you bring. We combine all this with our Commitment to Care: we are unlocking the magic of human connection to transform our industry and make a positive impact on the world though our strong focus on sustainability and responsibility. We’re committed to diversity and inclusion People are at the heart of everything we do at Pernod Ricard and are the foundation of our collective spirit as ‘Créateurs de Convivialité’. We promote diversity and inclusion throughout our business and supply chain. In our teams, we proactively foster a diverse work force and an inclusive culture – an environment where we can truly be ourselves. We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnic or educational background or any other such factors. Please feel free to leave these off your CV and application form if you so wish. Similarly, if you would like to discuss opportunities for flexible working or require accommodations or support to complete our application process, please let us know. Responsible drinking As ‘Créateurs de convivialité’, we want to turn social interactions into genuine and friendly experiences of sharing and wellbeing. In our culture, we want to create diverse teams in which our differences contribute to our success. Therefore, all are welcome at Pernod Ricard, regardless of your religious beliefs or personal choices on the consumption of alcohol. In our business, we work together with industry members, civil society, governments, local authorities and UN bodies to promote responsible drinking. Job Posting End Date: 2026-02-13 Target Hire Date : 2026-03-02 Target End Date :