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Working Pattern: Hybrid (3 Days on site)
Role Overview
The role holder will serve as a key link between business stakeholders and technical teams, translating business needs into effective solutions and driving continuous improvement across projects and processes. Operating in a client-facing capacity, they will work closely with Nucleus, taking ownership of Nucleus Change Requests (NCRs) to ensure requirements are clearly defined, communicated, and successfully delivered. This position requires a combination of strategic insight, stakeholder management, and hands-on delivery to support both business objectives and client expectations.
With a strong focus on execution, the role requires an individual capable of navigating complex environments, managing competing priorities, and delivering at pace. Strategic insight, stakeholder engagement, and hands-on problem-solving are essential, alongside a commitment to driving continuous improvement across systems and processes.
The initial focus will be on supporting systems and change initiatives within the Curtis Banks portfolio, following the TUPE transfer to FNZ in February 2024. This may involve the delivery of a single large-scale solution or oversight of multiple concurrent initiatives, depending on business needs.
Specific Role Responsibilities
Business transformation support and consultancy services
Present and explain existing FNZ capability
Gather, document, and analyse business requirements through stakeholder interviews, workshops, and data analysis and ensure these are met
Define and challenge scope of the project
Translate business needs into functional specifications, process flows and user stories
Collaborate with cross-functional teams including product owners, developers, testers, and end-users
Regulation and advice on systems and platform compliance
Identify areas for process improvement and propose innovative solutions
Define business readiness processes and agree SLAs
Support project delivery from inception through to implementation and post-launch review
Develop and maintain key documentation including business requirement documents (BRDs), functional specifications, and user guides
Conduct impact assessments, risk analysis, and business case development
Facilitate communication between business and IT to ensure solutions meet business objectives
Have a good knowledge of the regulatory environment in which the role operates
Experienced Required
Required Industry Knowledge
Financial Services experience preferably investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate in.
An understanding of the regulatory environment FNZ operate within.
Experience in leading the delivery of business-critical projects, preferablySoftware implementations within Financial Services.
Required Knowledge and Skills
Proven experience as a Business Analyst in a commercial or public sector environment
Strong understanding of business analysis methodologies
Experience with requirements elicitation and documentation
Proficiency in tools such as JIRA, Confluence, Visio, or MS Office
Excellent analytical, problem-solving and critical-thinking skills
Independent, self-directing and delivery focused working style.
Excellent organisational, administration and time management skills.
Good team communication skills
Highly developed written and oral communication skills.
Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact.
Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
Working in a flexible and agile way that meets the needs of the business and personal circumstances.
Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority.
Commitment to Equal Opportunities
At FNZ, we recognise that diversity, equity and inclusion are important factors contributing to our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner without regard to gender, ethnicity/race, faith, age, nationality, gender identity, sexual orientation, marital status, socio-economic background, disability or military veteran status where all applicants and employees are valued and respected.
In addition, we want to ensure accessibility needs are well supported, if you require specific support please advise us.
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