Our Role
With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
We work with PRIDE; our company values every day - You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.
If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.
What you'll be doing
* Provide excellent customer service and surpass customer expectations at every opportunity;
* Identify customer needs and answer product-related questions. Be able to respond to queries on product’s price, features and benefits;
* Ensure that all customers’ mail orders are completed efficiently and on time;
* Take every opportunity to capture customer data to expand our database and encourage customer loyalty.
Please read through the attached Job Description for more detail.
What we offer you
At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.
* 50% discount on our products,
* 20 days holiday rising to 25 during service,
* A Volunteer Day with a charity of your choice,
* A discretionary bonus scheme may be rewarded annually, in addition to a competitive salary,
* Perk Place Benefits Platform – offering a variety of discounts across wellbeing and lifestyle,
* Automatic enrolment into the Group Personal Pension scheme,
* Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing,
* Following successful probationary completion, you’ll be covered by our life assurance plan,
* Social events throughout the year, including Christmas parties.
Our Equality, Diversity, and Inclusion statement of commitment
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.
We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, abilities are enhanced, and perspectives appreciated. Difference is respected, encouraged, and celebrated. You can feel you belong here.
We are committed to an active Equality, Diversity, and Inclusion policy, starting with our recruitment and selection process.
We'd love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
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