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It helpdesk analyst

Chichester
Permanent
The Goodwood Estate Company Limited
Analyst
Posted: 25 June
Offer description

Are you passionate about technology and love solving problems? Join our dynamic IT team at the iconic Goodwood Estate, supporting over 650 users across a diverse and exciting environment.

What You’ll Be Doing
As an IT Support Technician, you’ll be the first point of contact for resolving hardware and software issues. Your day-to-day will include:

1. Troubleshooting IT hardware and software across the estate
2. Logging and managing incidents, problems, and service requests
3. Ensuring timely patching of software vulnerabilities
4. Taking ownership of user issues and seeing them through to resolution
5. Managing IT onboarding and offboarding processes
6. Keeping IT inventory records accurate and up to date
7. Creating and maintaining helpful documentation and FAQs
8. Diagnosing and resolving technical faults
9. Collaborating with the IT Engineering team for escalations

What We’re Looking For
We’re after someone who is:

10. Passionate about IT and eager to learn
11. Friendly, positive, and proactive
12. Detail-oriented and well-organised
13. A confident communicator with a great phone manner
14. A team player who takes responsibility and enjoys a bit of fun at work

Your Skills & Experience
To thrive in this role, you must have:

15. Previous experience in a similar IT support role
16. A structured and conscientious approach to customer service
17. Familiarity with technologies such as:
18. Microsoft 365 (Entra, Intune, Exchange, SharePoint)
19. Windows 11 / Windows Server
20. Active Directory
21. Server Backup Solutions
22. Email Hygiene Solutions

Why Join Us?
At Goodwood, you’ll be part of a unique and vibrant workplace where no two days are the same. You’ll have the opportunity to grow your skills, work with a supportive team, and be part of something truly special.

Ready to apply? We’d love to hear from you

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