Customer Service Advisor – Full Time Salary: £25,396.80 per annum Location: The Oil Depot, Spinnaker Road, Hempsted, Gloucester, GL2 5FD “Be the first voice our customers hear and the support they can rely on.” What’s in it for you 22 days holiday plus bank holidays Discretionary annual bonus 2x annual salary life cover Company pension scheme Cycle to work scheme Employee Assistance Programme Eye-care scheme Retail discounts Free on-site parking Full training and ongoing development The Role 40 hours per week (Monday to Friday, 8:00am – 5:00pm, with 1 hour unpaid lunch) Fully office-based Saturday mornings required on a rota basis (3 hours, paid at overtime rate) First-line telephone response to customer calls Take and process fuel orders for delivery Raise and transfer tickets to relevant depots Take payments over the phone Direct calls to the appropriate departments Support with repeat and group orders Provide cover and assist with other duties as required Regular communication with internal teams About You Previous customer service experience (essential) Inbound telephone experience (desirable) Strong administrative and IT skills Excellent communication skills, both verbal and written Highly organised with the ability to prioritise effectively Awareness of data protection principles Able to work under pressure an...