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Restaurant supervisor - wine bar

Aldeburgh
17918
Restaurant supervisor
Posted: 17h ago
Offer description

Food and Beverage Supervisor Join our team at Corton, part of the Warner Hotels Group. This 181-bedroom coastal chalet-themed hotel is set on the Suffolk coast with a relaxed holiday atmosphere. Looking to take the next step in your leisure career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Food and Beverage Supervisor, you'll play a crucial role in bringing that magic to life. The Food and Beverage Supervisor plays a key role in delivering exceptional dining experiences, leading the team with energy, precision, and genuine care. The position supports guest experience, resolves issues promptly, and ensures safety, compliance, and operational efficiency throughout the shift. It provides leadership, coordination, and decision-making when department heads are not present, playing a key role in upholding brand standards and supporting commercial performance. This role ensures continuity, strong communication, and effective crisis management to deliver a seamless guest experience. Act as the on shift leader across the department. Guest Service & Experience Serve as the main guest contact during the shift. Handle queries, complaints, VIPs, and special requests professionally. Maintain visibility in public areas to support engagement and satisfaction. Team Support & Leadership Provide on shift support and guidance to teams across all departments. Reallocate resources during busy periods to maintain service levels. Ensure adherence to H&S regulations, hygiene standards, and company policies. Act as the person responsible for emergency procedures, fire safety, and first aid. Financial & Commercial Awareness Ensure correct cash handling and billing processes. Support cost control while protecting guest experience. Conduct thorough shift handovers to ensure smooth continuity. Prepare shift reports on key events, feedback, and challenges. Communicate urgent matters to senior leadership promptly. Event & Function Support Problem Solving & Crisis Management Previous experience in food and beverage or hospitality operations. Knowledge of food safety and hygiene standards - Level 3 food safety certificate would be desirable Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.

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