Summary Are you organised, eager to learn, and ready to launch your career in a growing industry? Join our friendly, fast-paced team as an Apprentice Administrator! We’re a trusted Plumbing, Heating & Renewables company and as our business grows, we need someone to support our day-to-day office operations and help things run smoothly behind the scenes. Wage £15,704 for your first year, then could increase depending on your age National Minimum Wage rate for apprentices Check minimum wage rates (opens in new tab) Training course Customer service practitioner (level 2) Hours 8am - 4pm Monday to Friday. 40 hours a week Start date Monday 15 September 2025 Duration 1 year Positions available 1 Work Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. What you'll do at work • Answering calls and emails from customers and suppliers • Scheduling jobs and coordinating engineers • Keeping our job management systems and paperwork up to date • Assisting with project coordination • Supporting general admin tasks across the team Where you'll work Unit 2 Manor Farm Business Units Low Road Fenstanton Cambridge PE28 9HU Training Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills. Training provider CAMBRIDGE REGIONAL COLLEGE Training course Customer service practitioner (level 2) Understanding apprenticeship levels (opens in new tab) What you'll learn Course contents Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery. Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions. Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand. Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation. Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines. Demonstrate patience and calmness. Show you understand the customer’s point of view. Use appropriate sign-posting or resolution to meet your customers needs and manage expectations. Maintain informative communication during service recovery. Training schedule You will have a work mentor and Cambridge Regional College assessor to guide you to achieve a Level 2 Customer Service Apprenticeship. Training would be provided for our computer software package and our telephone system. Requirements Essential qualifications GCSE in: English (grade 3 or D) Maths (grade 3 or D) Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Logical Team working Initiative Patience About this employer We’re a trusted Plumbing, Heating & Renewables company with a reputation for quality and reliability. After this apprenticeship There will be progression within the business to learn new aspects of the larger scale projects that we undertake. Ask a question The contact for this apprenticeship is: CAMBRIDGE REGIONAL COLLEGE Camilla 01223 418778 The reference code for this apprenticeship is VAC1000335086.