About the Role
We are looking for an ambitious and tech‑curious Technical Communications Specialist to join our Devices, Identities & Partnerships team. You will be the glue that holds our technical documentation together. You’ll work alongside experienced engineers and partnership managers to help translate complex technical requirements into easy‑to‑understand guides and reports. This is a hands‑on role where you will learn the ins and outs of 5G, eSIM, and the hardware partner ecosystem at one of the UK’s leading technology companies.
What You’ll Be Doing
* Support documentation: Assist in drafting and updating technical guides, including device configuration manuals and internal "how‑to" guides for new hardware launches.
* Learn the landscape: Gain a deep understanding of mobile standards (VoLTE, 5G SA, eSIM) by working closely with our device testing and certification teams.
* Organise technical data: Maintain our internal documentation libraries (Sharepoint, Engage), ensuring information is accurate, up‑to‑date, and easy for the wider team to find.
* Partner coordination: Help prepare materials for meetings with our hardware partners (e.g. Apple, Samsung, Google).
* Bridge the gap: Translate technical feedback from engineers into clear summaries for our commercial and product teams.
* Promote the Devices team across the wider business: Create and share clear internal updates (e.g. briefings, release notes, and FAQs) that highlight upcoming launches, partner milestones, and key technical changes.
Essential Skills / Experience
* Fast learner with a strong appetite to understand mobile technology and how hardware and networks interact (e.g. 5G, VoLTE, eSIM).
* Clear communicator who can simplify complex information for technical and non‑technical audiences.
* Ability to collaborate with multiple stakeholders across internal and external teams.
* Confident in proposing new ideas.
* Strong attention to detail (spots inconsistencies, typos, and broken instructions).
* Highly organised and curious; comfortable asking questions and digging into the "why."
* Strong written English and confidence producing documentation, guides, and summaries.
Desirable Skills / Experience
* Relevant degree/training or hands‑on experience in technical writing, communications, computer science, engineering, or a related field.
* Familiarity with collaboration and documentation tools such as Microsoft PowerPoint, Jira, Confluence or Microsoft Teams.
* Good relationship‑building skills.
* Prior exposure to telecommunications or technical documentation.
Our Package
* Annual on‑target bonus 10% (personal and company multipliers).
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%.
* Life Assurance.
* Direct share scheme.
* Exclusive colleague discounts on our latest and greatest BT broadband packages.
* 50% off EE mobile pay monthly or SIM‑only plans and 50% discount for friends and family on EE SIM‑only plans.
* My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
* Discounted EE TV including TNT Sport and the NOW Entertainment membership.
* Great support for working parents including pay whilst on maternity, adoptive, and paternity leave.
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships, etc.
* 25 days annual leave (not including bank holidays), increasing with service with buy holiday option.
* Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Volunteering days to give back to your local community.
* Brand new electric vehicle salary‑sacrifice arrangement, known as ‘My EV’.
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