About the apprenticeship
Duties
• Provide technical support to internal and external customers, diagnosing and resolving hardware, software, network, and system-related issues in line with service level agreements.
• Assist in the planning, implementation, and monitoring of IT projects, supporting documentation, testing and deployment activities.
• Support the maintenance, administration and security of IT infrastructure, including networks, servers, telecommunications systems and cloud-based environments.
• Contribute to cyber security activities such as system monitoring, vulnerability identification, patch management and compliance with security best practices.
• Collaborate with team members to develop, test and implement IT solutions, including supporting database, website and software application development tasks.
• Complete 20% off-the-job learning in line with the Level 4 Digital Infrastructure Engineer Apprenticeship, applying new knowledge and skills within the workplace and working towards successful programme completion.
Additional information
This is a 24-month fixed-term Apprenticeship starting in September 2026, leading to the Level 4 Digital Infrastructure Engineer qualification. Apprentices will spend 20% of their contracted hours undertaking off-the-job training through a combination of classroom or virtual learning, online study and structured development activities.
The role offers hands-on experience within a professional IT environment, working alongside experienced engineers and gaining exposure to IT operations, cyber security, telecommunications, and project delivery. Apprentices will receive structured mentoring and support from both their manager and training provider to ensure successful progression.
Applicants must meet Welsh funding eligibility requirements, including residency and right-to-work criteria, and must not already hold a qualification in a similar subject at the same or higher level.
We are committed to creating an inclusive workplace and encourage applications from individuals of all backgrounds. Reasonable adjustments can be provided throughout the recruitment and onboarding process where required.
Requirements
Qualifications
To be eligible for this Apprenticeship, candidates must:
•Be aged 18 or over before the programme start date (September 2026).
•Have the right to live and work in Wales for the full duration of the programme.
•Have lived in the UK or European Economic Area (EEA) for the last three years.
•Be resident in Wales for the full duration of the Apprenticeship.
•Not be enrolled on a UK government-funded course ending August 2026 or later.
•Hold a minimum of 5 GCSEs at Grade C/4 or above, including Maths and English.
Candidates with qualifications obtained outside the UK must obtain a Statement of Comparability from UK ENIC to confirm eligibility.
Applicants must not already hold a qualification in a similar subject at the same or higher level than this Level 4 Apprenticeship, in line with funding requirements.
This programme is suitable for individuals with little or some prior knowledge of IT and digital infrastructure.
We are looking for a curious and motivated individuals, with a genuine passion for technology and problem-solving. The ideal Apprentice will demonstrate strong analytical thinking skills and an ability to approach technical challenges in a logical and structured way.
They should be proactive and organised, capable of managing tasks effectively in a fast-paced environment while maintaining attention to detail. A willingness to take ownership of learning and seek feedback for continuous improvement is essential.
Strong communication skills are important, including the ability to explain technical concepts clearly to both technical and non-technical stakeholders. The Apprentice should be comfortable collaborating within a team environment and contributing ideas to improve processes and solutions.
Resilience and adaptability are key qualities, as technology environments evolve rapidly. We value individuals who show drive, initiative and enthusiasm for developing their technical capability in areas such as IT infrastructure, networking, cyber security and systems administration.
A commitment to completing the Apprenticeship qualification and balancing workplace responsibilities with academic study is essential.
Skills
We are looking for a curious and motivated individuals, with a genuine passion for technology and problem-solving. The ideal Apprentice will demonstrate strong analytical thinking skills and an ability to approach technical challenges in a logical and structured way.
They should be proactive and organised, capable of managing tasks effectively in a fast-paced environment while maintaining attention to detail. A willingness to take ownership of learning and seek feedback for continuous improvement is essential.
Strong communication skills are important, including the ability to explain technical concepts clearly to both technical and non-technical stakeholders. The Apprentice should be comfortable collaborating within a team environment and contributing ideas to improve processes and solutions.
Resilience and adaptability are key qualities, as technology environments evolve rapidly. We value individuals who show drive, initiative and enthusiasm for developing their technical capability in areas such as IT infrastructure, networking, cyber security and systems administration.
A commitment to completing the Apprenticeship qualification and balancing workplace responsibilities with academic study is essential.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Gower College Swansea
Qualification
Level 4 Digital Infrastructure Engineer qualification
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Amazon
71–72
The Kingsway
Swansea
SA1 5JE