Role Overview
We are looking for a motivated and forward-thinking Operations Manager to lead our service delivery team, supporting victims of crime across Hampshire and the Isle of Wight. This is a full-time, one-year fixed-term contract role. It is hybrid with a minimum requirement of three days per week working from office, with regular travel across Hampshire and the Isle of Wight. Office locations include Basingstoke, Southampton, Portsmouth, and Chandlers Ford.
Position Details
* Area of Business: Operations
* Location or Function: Hampshire and Isle of Wight
* Full time/Part time: Full time
* Hours per week: 37.5
* Work schedule: Monday – Friday, 8am‑6pm, occasional weekend cover
* Basic Salary: £37,142.28 per annum
* Contract type: Fixed Term
* DBS required: Enhanced
* End date: 12 months from start date
* Police vetting required: Yes
* Closing Date: 29/05/2026
* Ref No: 6715
What We Offer
* Flexible Working Options: Including hybrid working.
* Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell.
* Birthday Leave: An extra day off for your birthday.
* Welcome Bonus: £500 on successful completion of probation period.
* Pension Plan: 5% employer contribution.
* Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
* Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
* Financial Wellbeing: Access to our financial wellbeing hub and salary‑deducted finance.
* Wellbeing Support: Employee assistance programme and wellbeing support.
* Inclusive Networks: Access to EDI networks and colleague cafes.
* Sustainable Travel: Cycle to work scheme and season ticket loans.
* Career Development: Ongoing training and support with opportunities for career progression.
About the Role
As an Operations Manager, you will lead and manage the delivery of victim services in Hampshire and Isle of Wight. You will ensure the provision of high‑quality services and compliance with contractual and organisational standards and support the Area Manager to identify opportunities for service development.
Key Responsibilities
* Manage and monitor service performance against KPIs and business plans.
* Lead and support your team through effective recruitment, training, and performance management.
* Build and maintain strong relationships with key external partners and stakeholders.
* Analyse data and produce reports to inform service improvements.
* Support strategic projects and represent Victim Support externally as required.
About You
We are looking for someone who thrives in a fast‑paced environment, confidently manages a busy workload while building strong relationships with partner agencies. You'll bring proven leadership experience, a talent for inspiring others, and the ability to drive positive change and make a real impact. You should have a strong understanding of government policy relating to victims and the Criminal Justice System, and an awareness of the impact crime has on victims and witnesses. You will share our commitment to organisational values, equality, inclusion, and a clear sense of purpose in everything you do.
Key Skills and Knowledge
* Understanding of voluntary and statutory agencies in criminal justice, health, and social care.
* Strong safeguarding knowledge and practice.
* Ability to analyse data and produce clear, evidence‑based reports.
* Ability to build strong relationships with partner agencies.
Regular travel is required. Due to the location, a driving licence and access to a vehicle is an essential requirement. If you are unable to drive because of a disability, please indicate this in your application so we can explore alternative arrangements.
About Us
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We are committed to recruiting with care and safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required. We celebrate diversity and create a workplace where everyone feels they belong. We are an antiracist organisation and welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities. As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are happy to make reasonable adjustments during the recruitment process.
Documents
* HIOW Ops Manager JD.pdf (PDF, 237.41kb)
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