Tomorrow is our home
Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.
Permanent (P)
Total weekly hours: 37.5
Your responsibilities:
* Manage the activities and performance of approximately 25 field service engineers by leading, coaching and mentoring.
* Develop, improve and implement customer service policies and procedures.
* Work in conjunction with the National service manager, other Area managers and support colleagues to deliver the highest levels of customer service.
* Actively promote service beyond repair.
* Manage recruitment, training, attendance and disciplinary procedures when required.
Your profile:
* Strong focus on team work and engagement.
* Self motivated, able to prioritise tasks and manage time.
* Flexibility.
* Resilience.
* Computer literate. Able to use reporting and analytics tools, Power BI, MS Office, SAP based applications.
Benefits:
* Real Living Wage Employer.
* Bonus Scheme.
* Life Assurance.
* Enhanced Holiday Entitlement.
* Contributory Pension Scheme.
* Salary Sacrifice EV scheme.
* Employee Discount and Access to BSH Reward website.
* Training and Development Opportunities.