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Apply to: Apprentice Customer Service Assistant
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Vacancy Details
Vacancy Title: Apprentice Customer Service Assistant
Apply From: 22/05/2025
Learning Provider
Delivered by SHEFFIELD CITY COUNCIL
Employer
Sheffield City Council
Vacancy Description
* Manage incoming phone calls
* Identify and assess customers’ needs to achieve satisfaction
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
Key Details
Vacancy Location: Town Hall Pinstone Street, South Yorkshire S1 2HH
Wage Frequency: To be confirmed
Number of Vacancies: 1
Vacancy Reference Number: 1000321552
Key Dates
Apply From: 22/05/2025
Closing Date for Applications: 16 June 2025, 23:59
Possible Start Date: 01 September 2025
Training
* You will be working towards a Level 2 Customer Practitioner Standard qualification
* Training will be a minimum of 1 day per week
* Training centre location: CDC Training, Manor Lane, Cricket Inn Road, Sheffield, S2 1TR
Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Numerical skills, Analytical skills, Logical thinking, Team working, Creativity, Initiative, Non-judgemental attitude, Patience
Apply Now
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