Customer and Trading Manager - Nightshift
Join to apply for the Customer and Trading Manager - Nightshift role at Sainsbury's
What you’ll be doing:
* Leading a team overnight to deliver all replenishment activities across the store whilst prioritising deliveries, organising the warehouse and replenishing shelves.
* Often, you will run a full store operation on your own overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
* Ensuring that standards are brilliant come morning so we’re ready to serve customers.
* People management is a big part of the role, including managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, and receive a £4,500 premium on top of base salary. Night shifts typically run from 22:00 until 08:00.
What makes a great nightshift manager:
* Comfortable with nightshift working and adaptable to the physical and mental impact of these shift patterns; committed to a safe and healthy environment for the team.
* Previous line management responsibilities in a fast-paced, operational environment.
* Resilience to the mental and physical demands of working nights.
* Provides brilliant customer service and coaches a team to do the same.
* Has experience delivering and monitoring KPIs or other performance indicators.
* Can manage disciplinaries, performance issues or other employee relations matters.
* Leads operations and is comfortable doing this alone in the absence of more senior management.
* Puts inclusivity at the heart of everything they do.
Essential Criteria:
* A track record of delivering brilliant customer service and coaching colleagues to do the same.
* Experience of leading a team in a fast-paced, customer-facing environment, motivating others, driving performance and keeping operations running smoothly.
* Operational leadership skills — taken responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction or colleague engagement).
* Experience managing employee relations issues, including performance and absence management.
* Desirable - has worked night shifts in a high-volume, operational environment and created a safe, supportive atmosphere for the team during out-of-hours trading.
Working for us has great rewards
Salary depends on experience, store size, complexity and location. Benefits include:
* Discount card – 10% discount on shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks; 15% discount at Sainsbury’s on Fridays and Saturdays and 15% off at Argos each pay day.
* Annual bonus scheme based on performance.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, and maternity/paternity leave.
* Pension – employer contributions matched between 4% and 7.5%.
* Sainsbury’s share scheme – investment at discounted rates.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – opportunities to connect with peers and develop potential.
* Cycle to Work scheme to hire a bike and equipment with tax/NIC savings.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop
We are committed to being an inclusive retailer where every colleague can achieve their potential and every customer feels welcome. Our policy includes enhanced discretionary leave for families, support for carers, and resources to help colleagues understand and support their role and their team. We offer development opportunities, mentorship, training and career progression, and celebrate diversity through initiatives and events. If you would like to learn more, please see our commitment to inclusivity.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
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