Inbound Sales Administrator
The Inbound Sales Administrator acts as the link between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. This fast-paced environment requires multitasking and suits someone who enjoys exceeding customer expectations, both internal and external.
Due to specific duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check will also be required for this role.
Requirements:
* Excellent interpersonal and communication skills
* Experience in Customer Service/Administration or similar role
* Team player
* Organized and methodical approach
* Ability to multitask
* Satisfactory basic DBS check
Key Duties & Responsibilities:
* Handling service-related and customer orders, including requests, processing, dispatching, and providing information such as stock availability, delivery dates, and pricing
* Serving as the point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting quotation preparation
* Providing confident customer care
* Responding promptly and efficiently to sales inquiries daily
* Maintaining customer account details with current information in the DSE system
* Preparing export documentation to ensure compliance with Customs & Excise procedures
* Processing online store requests and monitoring subsequent sales orders
* Processing credit card payments via online systems
* Collaborating with Production, Quality, Dispatch, and Accounts teams to ensure high-quality, timely delivery of products
* Assisting in other company areas as needed
Benefits:
* 25 days holiday plus Bank Holidays
* Life Insurance
* Enhanced Maternity/Paternity pay
* 5% Pension contributions
* Company-wide performance-based annual bonus scheme
#J-18808-Ljbffr