Customer Service Advisor A fantastic opportunity for a customer-focused Customer Service Advisor with excellent communication skills, computer literacy, Excel knowledge and a passion for delivering exceptional support. If youve also worked in the following roles, wed also like to hear from you: Call Centre Agent, Customer Support Advisor, Customer Care Advisor, Contact Centre Agent, Customer Service Representative, Client Services Advisor SALARY: £26,624 per annum (£12.80 per Hour) Benefits LOCATION: Scarborough, North Yorkshire (Close to A64, Seamer Train Station and Free Parking Onsite) JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 Hours per Week JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor to join a busy customer service and returns team within an established online retail environment. As a Customer Service Advisor you will handle calls and enquiries, provide excellent customer support, process orders and payments, and help customers with returns, exchanges, delivery updates and product sizing information. The role requires strong communication skills, attention to detail, computer literacy and the ability to multi-task while maintaining a professional telephone manner. This Customer Service Advisor role is ideal for someone who enjoys working as part of a team, can work independently when required and takes pride in achieving the best outcome for customers. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Customer Service Advisor include: Customer Enquiries: Respond to all calls and enquiries in line with department standards and expectations Customer Support: Provide exceptional support to achieve the best outcome for customers using internal bespoke systems Order Processing: Create customer orders and process payments accurately Returns And Exchanges: Work through customer returns and exchanges in a timely and professional manner Parcel Tracking: Track parcels and liaise with couriers to follow up on delivery progress Product Information: Accurately measure garments to provide sizing information to customers Customer Experience: Maintain a high standard of in-house service across various customer service functions Team Support: Work effectively as part of the team while also managing tasks independently CANDIDATE REQUIREMENTS Customer Service Focus: Passionate about delivering exceptional customer service Attention to Detail: Able to demonstrate a high level of detail consciousness Communication Skills: Excellent telephone manner with confident and professional engagement Customer Needs: Able to successfully meet the needs of customers Multi-Tasking: Able to manage multiple tasks efficiently during busy periods Teamwork: Able to work as part of a team and independently Computer Literacy: Confident using computers with proficiency in Excel Flexibility: Able to work on a rota basis with some flexibility BENEFITS Free onsite parking Staff discount Store discount Casual dress code 28 days holiday, including bank holidays HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14789 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Scarborough, North Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ