Overview
Senior Community Health Navigator – The Senior Community Health Navigator will support the operational day to day management of the Community Health Navigator and Administration team within Children’s Services. The role will provide line management to this group of colleagues, dealing with all management matters including workload allocation, performance, absence management, 1-1 provision, appraisal and training. This is a demanding role requiring high levels of administrative skills and communication skills and the ability to work proactively as part of a team. The role also requires some degree of client and stakeholder contact, requiring a high level of interpersonal skills and personal confidence. Having a respectful and empathetic attitude will be essential, with the capacity to manage highly sensitive, complex and confidential information. The role requires the capacity to communicate and manage sensitive, confidential information safely and know when and how to liaise with the multidisciplinary team.
Main Responsibilities
* Oversee the day to day management of the Community Health Navigator and Administration team within Children’s Services
* Plan and manage daily rotas, adapting cover as required to ensure full service delivery
* Provide direct line management to the team, including recruitment, induction, training, one to ones, appraisals, performance and absence management
* Support and develop colleagues, creating a positive, well organised and inclusive team environment
* Ensure clear and effective communication across the team through regular meetings and appropriate information cascades
Person Specification
Essential
* Maths and English GCSEs or equivalent
* Qualification in supervisory or line management or equivalent experience to NVQ Level 4
* At least 2 years’ administrative or clerical experience
* Experience of direct line management
* Strong IT skills, including Microsoft Outlook, Word and Excel
* Excellent organisational and communication skills
* Ability to manage confidential and sensitive information with discretion
* Ability to prioritise and manage workload in a busy environment
* Ability to work effectively as part of a team
Desirable
* Previous experience of working within Children’s health or social care
* Minute taking skills or experience
Package Description
As a Senior Community Health Navigator, you’ll be part of our valued team based at Kempthorne House. You will feel valued as a Senior Community Health Navigator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
* A salary of £27,674 - £30,557 with access to our group pension
* Free tea, coffee and milk at your base location
* Membership of My Reward Hub, giving you access to discounts on everyday purchases and cashback offers
* Access to your wages as you earn them to help cover life’s emergencies
* Online and face to face help with your mental and physical wellbeing, plus career coaching and counselling
* Access to eLearning, bespoke career pathways and CPD through our Learning Enterprise
* An open, just culture where ideas to improve delivery are encouraged, supported by funding for innovation
About The Company
We change lives by transforming health and care. Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people. We’re a Disability Confident Committed company and provide accessible facilities and adjustments as needed. Safeguarding and safer recruitment practices are in place for roles working with children, young people and vulnerable adults.
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