* Milton (Cambridge) with travel to Ipswich and Norwich on regular basis
* Full & Part time will be considered with hybrid working opportunities
* Salary: £48,000 - £50,000 FTE per annum, experience dependent
We’re seeking an experienced and proactive IT Manager to oversee the performance and compliance of internal IT service level agreements (SLAs), ensuring that our business receive reliable, timely, and high-quality IT support.
As our IT Manager, you’ll lead the strategic development and day-to-day management of our IT infrastructure. You’ll oversee our outsourced IT service provider, manage internal IT resources, and ensure our systems are secure, efficient, and future-ready.
We’re looking for someone who is both technically skilled and a strong communicator with credibility and sound influencing skills. You’ll be proactive, solutions-focused, and passionate about using technology to make a difference.
Are you:
* Experienced in managing an IT Team and/or outsourced IT managed service contract.
* A confident problem-solver and decision-maker.
* An effective communicator with the ability to engage a range of stakeholders.
Do you have:
* Proven experience in IT management, preferably within a charity or non-profit organisation.
* An IT or Computer Science degree or 5 year’s equivalent experience in a related field.
* Previous experience in managing a contract and performance against service level agreements. Additional experience working with third party managed service provides would be advantageous
* Advanced experience in deploying, managing and optimising cloud based IT solutions (including Office 365, Azure and SharePoint).
* Confident with managing projects and familiarity with project management tools and methodologies would be advantageous
* Excellent analytical, problem-solving, and organisational skills
* Prior line management experience and ability to influence for problem resolution
Responsibilities include:
* Overseeing the IT support contract with the managed service provider, requiring all service level agreements (SLAs) are met.
* Accountability for meeting the IT needs of internal stakeholders and act as key liaison between IT and internal departments, fostering a culture of accountability and service excellence.
* Supporting the development and implementation of the charity's IT strategy.
* Ensure compliance with data protection policies and IT-related regulations.
* Identify service delivery gaps and implement strategies for improvement.
* Communicating SLA performance to senior management for continuous improvement
* Ensuring new systems and applications are effectively implemented
Closing date: 30th June
Interviews: between 9-18th July
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