Client Relations Account Manager
Location: Hybrid (London-based, with some UK travel for meetings)
Hours: 40 hours per week (Monday-Friday, flexibility for events)
Salary: From £45k, negotiable depending on experience
Brook Street is partnering with one of the UK's fastest-growing travel companies to recruit an experienced Client Relations Manager. This is a fantastic opportunity for a commercially minded professional with a proven background in corporate travel, who thrives on building strong client relationships and delivering exceptional service.
The ideal candidate is proactive, solutions-driven, and comfortable managing multiple priorities in a fast-paced environment. If you come from an airline background in particular this could be a great role for you!
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Key Responsibilities
* Manage a portfolio of key corporate accounts, ensuring satisfaction, retention, and growth.
* Build consultative, long-term relationships with clients through regular reviews and proactive engagement.
* Identify opportunities to enhance services and add value.
* Lead client onboarding and ensure smooth implementation of tailored travel solutions.
* Analyse travel data to provide actionable insights and recommendations.
* Stay up to date with industry trends and travel technology, representing the company at relevant events.
* Collaborate with internal teams and support marketing and business development initiatives.
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Essential Skills & Experience
* GDS experience essential (Amadeus preferred).
* Proven experience in the corporate travel sector.
* Strong knowledge of TMC service delivery and corporate client needs.
* Excellent communication, negotiation, and presentation skills.
* Skilled in relationship management and commercial account development.
* Experience with travel data analysis and reporting tools.
* Proficiency with Microsoft Office and CRM systems.
* Familiarity with SLAs and RFP processes.
* Knowledge of emerging travel technologies and automation tools is advantageous.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.