We are looking for a Sales Resources Coordinator to join our ACTIVA team in Milton Keynes to take responsibility for the management of outsourcing and implementation arrangements. The position of Sales Resources Coordinator is a key appointment and involves successfully implementing any new customer account, meeting timelines and budgetary requirements, coordinating and prioritising project tasks, maintaining project plans, establishing process, and communicating status to clients, project sponsors and senior management. Ultimately, it is to ensure each client's account is established and implemented within contractual framework.
Responsibilities
* Provide support to the Sales team to meet the objectives.
* Gather and verify the integrity of all required implementation data from clients.
* Raise contractual documentation to match any requirement.
* Follow the robust internal processes and procedures to enable us to meet and exceed the client's requirements.
* Adhere to disciplined updates on a systematic basis to ensure a robust audit trail.
* Establish relevant and realistic key performance indicators (KPIs) with the Sales team.
* Ensure that mechanisms to generate management reports for agreed KPIs are put in place and are systematically produced, monitored, and delivered, with any performance shortfalls being promptly and effectively addressed.
* Work with the Sales team to develop and continually enhance the policies, systems and procedures necessary to effectively plan, monitor and record the implementation process and the day‑to‑day running of an outsourced account.
* Liaise with staff in all departments and with all third‑party service providers to ensure that all necessary implementation action requirements are advised in good time together with respective completion timelines.
* Track progress of implementation action requirements and ensure that all timeline commitments are met; report to management any delays promptly and efficiently and escalates any concerns that may jeopardise our service levels and targets.
* Identify opportunities for the continual enhancement of the outsource/implementation and account review process experience for our customers and collaborate with the relevant members of the management team to bring about the necessary change.
* Daily appreciate marketing and resolution activities and assist when required.
Qualifications & Personal Qualities
* IT literate, with recent and comprehensive experience of Excel and Word, along with the drive and ability to learn new product platform and software features.
* The desire to undertake continuous professional development.
* An enthusiastic team player with the ability to work independently.
* A credible ambassador for the business.
* Dedicated with a calm, balanced style.
* Positive, enthusiastic, energetic, and flexible, with a can‑do attitude.
* Approachable, open, and honest.
* Ability to adapt to changing situations.
* Committed, conscientious and hard‑working.
Benefits
* 33 days’ annual leave
* Flexible leave
* Generous employee discounts
* Private healthcare
* Workplace pension
* Discount on new and used vehicles
* Contributory pension scheme
* …and much more
Working Hours
Full time: Monday – Friday 8:30 am – 5:00 pm
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