Your new company A public sector organisation is recruiting for a Corporate & Support Services Officer based in Ballymena. Your new role As a Level 6 specialist within the team, you will take on a key role in delivering high-quality service outcomes while supporting operational performance and continuous improvement initiatives. You will be responsible for managing complex queries, guiding junior team members, and ensuring that processes are delivered efficiently and in line with organisational responsibilities will include: Handling complex cases or escalations with professionalism and attention to detail Supporting team performance through mentoring, coaching, and knowledge sharing Analysing data and identifying trends to inform service improvements Collaborating with internal stakeholders to enhance operational processes Ensuring compliance with relevant policies, procedures, and quality standards Contributing to project work and continuous improvement initiatives This role offers a balance of hands-on delivery, stakeholder engagement, and process improvement, making it ideal for candidates looking to take the next step in their career. What you'll need to succeed To be considered for this role, you must meet the following essential criteria: A degree in any discipline, OR alternatively, a minimum of 4 years' relevant experience across the areas outlined below: At least 2 years' experience providing advice and guidance to management on the application of policies, procedures, or legislation At least 2 years' experience engaging with a range of internal and external stakeholders, demonstrating success in achieving organisational objectives At least 2 years' experience preparing reports and/or formal correspondence Demonstrated ability to manage and prioritise your own workload effectively to achieve results Strong communication skills with the ability to present information clearly and engage with stakeholders at all levels Proven ability to identify issues, analyse information, and make sound decisions or recommendations Experience delivering high-quality customer-focused outcomes and building effective working relationships Full current UK driving licence and access to suitable transport (or alternative arrangements that enable you to fulfil the requirements of the role) You will also be expected to demonstrate capability in key competencies including performance management, communication, collaboration, problem-solving, and customer focus. What you'll get in return Based in Ballymena £20.72 per hour Temporary post for 6 months 37 hours per week Monday-Friday What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Skills: Governance project administration Benefits: £20.72 per hour ADZN1_NI