Job Description
Are you an experienced SaaS implementation specialist who thrives on delivering smooth system rollouts for customers? We’re looking for a Customer Onboarding Manager to lead customers through the configuration and implementation of our software, ensuring they quickly see real value from our products.
This role is ideal for someone with a strong background in SaaS onboarding, system configuration, and data migration, who can confidently manage complex implementation projects while providing hands-on on-boarding sessions and support. You’ll work closely with key stakeholders, acting as both project manager and trusted advisor, to ensure every customer enjoys a seamless transition and long-term success with PCS.
What You’ll Do:
1. Lead the end-to-end onboarding and implementation process, acting as the primary point of contact and project manager for new customers
2. Work with Sales to scope projects pre-contract and set clear onboarding expectations
3. Host kick-off meetings with Home Managers and key stakeholders to agree project objectives
4. Configure systems, manage data migration and ensure solutions are tailored to each customer’s needs
5. Plan and deliver onboarding sessions, ensuring customers are confident using our software
6. Monitor progress at product-specific checkpoints, troubl...