Contracts Manager Job Description
Reporting into a Regional Manager, the position will involve but is not limited to:
* Working closely with our clients around Kings Lynn in Norfolk and visiting our Office in Dagenham as required to ensure their complete satisfaction
* Carrying out recorded Site Inspections and ensuring resident satisfaction
* Occasional early evening or weekend meetings with clients & residents
* Carrying out safety audits on sites, machinery, equipment etc.
* Liaising with and overseeing any sub-contractors
* Ensuring Health & Safety requirements are met
* Ensuring internal and client KPI’s are met and exceeded
* Providing excellent customer service
* Working closely with our clients to offer training and work opportunities for their residents
* Liaising with the development departments within our client’s organisation to provide input into design and assisting with the timely delivery of grounds maintenance services
* Assisting our clients in gathering feedback from residents
* Attending Client Performance Meetings and meeting clients & residents on-site
* Dealing with compliments, complaints and performance improvement
* Providing monthly reports to senior management as required, and ensuring weekly planners are completed
* Managing budgets, staff and resources
* Interviewing and recruiting new staff
* Carrying out 4 and 8-weekly reviews, probationary appraisals and training with all new staff members as required and ensuring that HR receives all related documentation
* Training & inducting new staff on their routes – i.e., ensuring someone works with them at each site in their first week
* Completing new staff paperwork accurately and correctly
* Reporting any absences (daily) or changes of staffing to the HR & other relevant teams
* Checking timesheets and submitting timesheet / pay information in a timely manner and observing monthly deadlines.
* Working closely with the HR team on all personnel issues including, recruitment, performance management, any variations to contracts, development and disciplinary procedures etc.
* Fully confident in using Timegate; train team operatives in the use of Timegate; help resolve issues that occur within the team
* Manage stock orders, equipment orders, van checks, issuing of timesheets and schedules, record any issues raised by staff members and carry out 1-2-1s with your team on team days
* Managing operatives and staff to ensure their duties are carried out professionally and in-line with company procedures
* Attending monthly training & development days as required with the Regional Manager
* Any other work as deemed necessary by the company and/or senior management
Key Skills/Characteristics required:
* Team Player – be able to work closely with colleagues, operatives and clients
* Pro-active and committed to providing an excellent service
* Have a strong customer focus
* Excellent planning, time management and organisational skills
* Able to be flexible with working hours
* Able to work under pressure, organise and prioritize workloads in a busy environment
* Be honest, open and committed with strong personal integrity
* Strong management & leadership style with a focus on supporting and developing operatives within your teams
* Good IT skills
* Ability to create and maintain positive relationships with colleagues and customers
Groundscapes
01306 711720
admin@groundscapes.co.uk
Cleanscapes
01306 711730
admin@cleanscapes.co.uk
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