At Wright’s Home Hardware we pride ourselves on the outstanding level of customer service we provide to our customers in a friendly and relaxed atmosphere.
As a Sales Assistant your role is to assist the customer and promote sales in accordance with company policy.
Responsibilities
* Maintain outstanding housekeeping levels within the shop
* Carry out all duties relating to Health & Safety matters in accordance with the company’s Health & Safety Policy Document [in liaison with HR Services Scotland?]
* Carry out all duties relating to Fire Safety matters in accordance with the company’s Fire Action Plan
* Being part of the team creating a friendly, pleasant and welcoming environment for customers instore
* Serving customers in a pleasant and courteous manner ensuring their wellbeing
* Ensure stock items are filled up daily, keep shelving tidy and assisting with product display
* Correctly price and code merchandise according to company guidelines ensuring price tickets are well displayed ensuring missing tickets are replaced
* Deal with incoming telephone calls from customers and colleagues using the company salutation
* When taking breaks ensure that a member of staff is in the sales area
* Escalate all shop complaints / faulty products to the Shop Manager or Assistant Shop Manager
* Work as a team to maintain a high level of cleanliness and order in the full shop in accordance with Health and Safety Regulations and Guidance
* Work as part of a team to maintain the correct stock levels on your shop stock control system; this involves daily checks of empty spaces, seasonal stock checks and a full annual stock check
* Maintain reserve stock in the storeroom ensuring that it is easily identifiable, rotated and in a tidy organised manner
* Notifying the Shop Manager when stock levels are low or if particular products are selling very quickly
* Checking in deliveries accurately from Home Hardware (Scotland) Ltd and other suppliers as well as putting away stock
* Assist customers on range, variety and suitability ensuring the purchase meets their requirement
* Ensure that all purchases are charged at the correct price and paid for by customers and staff members
* Be responsible for operating the cash register, handling cash, credit / debit cards and customer credit accounts issuing receipts with accuracy ensuring the security of the cash register at all times
* Deal with exchanges and refunds in line with company policy
* Assisting the customer with special product orders and processing these to Home Hardware (Scotland) Ltd or through other direct suppliers
* Carry out any other duties as required from time to time by the Shop Manager
Skills Required
* Organisational skills, the ability to multitask
* A pro-active approach to selling
* Good time keeping
* High level of personal hygiene
* Comply at all times with the company dress code
* Flexible in the hours you are able to work
* Comply at all times with the company Health & Safety policy
Job Location
133-137 Argyll Street, Dunoon, PA23 7DD
Employment Type
Full-time
Rota
* Monday: 9:00am-18:00pm
* Tuesday: 9:30am-14:30pm
* Thursday: 9:30am-16:30pm
* Friday: 9:00am-18:00pm
* Saturday: OFF
* Sunday: OFF
Responsible To
Generous staff discount across all products stocked
Work place pension with The People’s Pension
Position: Sales Assistant - Dunoon - 35 Hours
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