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At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.
Here you will find more than just a jobyou will find purpose and pride.
Summary
The Field Engineer is responsible for the service activity on products supplied by Baxter / Hillrom in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation Environmental Health & Safety).
Key Accountabilities
* Install service repair and maintain products distributed by Baxter / Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework.
* Establish & maintain timely customer communications & relationships along with other key stakeholders (e.g. team members and business units).
* Report all relevant service activity ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
* Responsible for maintaining and documenting the assigned calibration equipment
* Provide technical support for in-bound calls from customer & patients document the job on the system and undertake the relevant actions.
* Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
* Identify opportunities for new business or business growth for products & services and elevate to the relevant stakeholders (e.g. account managers Inside Sales).
* Review KPIs regularly and adapt the working practices to ensure service level is maximised
Additional Accountabilities
* Co-ordinate and disseminate technical updates and bulletins
* Be the technical expert and support for customers account managers and engineers. This includes being the technical escalation point for the designated product group
* Escalate and communicate updates to the monthly SME calls
* Represent UKI interests in EMEA / Global technical community
* Provide technical input into contracts & tender submissions
Benefits
* Competitive total compensation package
* Professional development opportunities
* High importance placed on work life balance
* Pension
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability / handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and / or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Key Skills
* MobileIron
* Robotics
* Field Service
* Mechanical Knowledge
* Sonography
* IP Networking
* Schematics
* Mechanical Engineering
* Medical Imaging
* Human Resources
* Programmable Logic Controllers
* Troubleshooting
Employment Type : Full-Time
Experience : years
Vacancy : 1
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