My client, a leading third-party service provider, is seeking an experienced General Manager to oversee the full delivery of Soft Facilities Management services. This senior leadership role will be responsible for ensuring operational excellence, compliance, client satisfaction, and financial performance across all service lines.
Key Responsibilities
* Lead and manage the day-to-day delivery of all Soft FM services, ensuring high standards and adherence to contractual and performance targets.
* Oversee, support, and develop on-site teams, fostering a culture of safety, accountability, and continuous improvement.
* Monitor financial performance, manage budgets, and identify opportunities for operational efficiencies and cost savings.
* Build and maintain strong client and stakeholder relationships, acting as the primary point of contact for operational matters.
* Drive strategic initiatives to enhance service delivery, operational efficiency, and overall performance across all FM services.
Key Requirements
1. Proven experience in managing Soft FM operations or multi-service contracts within a third-party or outsourced environment.
2. Strong leadership and people management skills, with the ability to motivate and develop diverse teams.
3. Sound commercial and financial acumen, with experience controlling budgets and performance metrics.