Location - London, Hyrbid working: 3 days in the office, 2 days working from home.
Why this job matters
This is a pivotal role acting as the central point of coordination, providing comprehensive secretarial, administrative, and confidential support to a C-suite executive. You will work both independently and collaboratively, proactively anticipating needs and ensuring the smooth running of the office. The role involves managing diaries, travel, inboxes, and meeting governance, as well as preparing reports, presentations, and correspondence. You will plan ahead for key engagements, lead special projects, and support wider business initiatives, all while optimising workflows and aligning priorities with business outcomes.
Success in this role requires exceptional organisational skills, sound judgment, and the ability to navigate complex structures. You will be a trusted advisor and key contributor to the leadership team, bringing empathy, energy, and outstanding communication skills to a fast-paced and challenging environment.
What you’ll be doing
* Diary & Meeting Management: Own and manage complex ExCo and Board schedules, resolve conflicts, plan ahead, and ensure seamless integration of personal and business commitments.
* Travel & Admin Support: Coordinate cost-effective travel itineraries, venue bookings, and lead on finance and HR tasks (expenses, leave, procurement).
* Meeting Preparation & Governance: Prepare agendas, content, and research for meetings; maintain governance processes, track actions, and manage document distribution.
* Email Workflow: Streamline email processes, respond and delegate appropriately, and ensure timely completion of actions.
* Events & Communications: Organise team events, off-sites, and internal communications; draft messages and manage communication plans for leadership.
* Stakeholder Management: Build strong internal and external relationships, influence outcomes, and drive collaboration across teams.
* Technology & Continuous Improvement: Champion digital tools, implement best practices, and optimise office processes for efficiency.
* Project Delivery: Lead small projects, produce high-quality reports and presentations, and support onboarding of new team members.
The skills you'll need
* Proactive & Autonomous: Self-starter who anticipates needs and works independently.
* Emotional Intelligence: Skilled in influencing decisions, improving relationships, and communicating effectively.
* Relationship Building: Strong professional presence with ability to build networks and influence without direct authority.
* Digital Expertise: Advanced proficiency in O365 and ability to master new technologies.Communication: Exceptional written and verbal skills, able to engage stakeholders at all levels.
* Flexibility: Adaptable to changing priorities and occasional travel requirements.
* Continuous Learning: Committed to personal development and sharing best practices.
* Problem Solving & Decision Making: Analytical and intuitive approach to delivering effective solutions.
* Commercial Awareness: Applies cost-conscious thinking and challenges inefficiencies.
* Governance & Compliance: Knowledge of regulatory standards and risk evaluation.
* Change Leadership: Confident in championing and supporting transformation initiatives.
* Project Management: Experienced in delivering small projects and implementing improvements.
Benefits
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* 25 days annual leave (not including bank holidays), increasing with service
* 24/7 private virtual GP appointments for UK colleagues
* 2 weeks carer’s leave
* World-class training and development opportunities
* Option to join BT Shares Saving schemes.
Our leadership standards
Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.
About us
BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.