Location: London/Salford
Role Purpose
You will lead the delivery of complex, multi-squad digital deliverables across web & app platforms. This role exists to create the conditions for empowered cross-functional teams to succeed. You will act as the bridge between engineering, product, and business teams - translating complex technical and system requirements into clear, actionable plans for both technical and senior business audiences. You will focus on delivery discipline, customer‑centric outcomes, risk management, incident triage, and continuous improvement. You will represent digital delivery at executive level, surfacing risks and opportunities, and ensuring that delivery excellence and agile best practice are embedded across all teams.
Main Responsibilities
* Lead delivery of large‑scale, multi‑squad digital deliverables across platforms.
* Act as the bridge between engineering, product, and business teams to ensure alignment and shared understanding.
* Translate complex technical and system requirements into clear, actionable plans for technical and senior audiences.
* Represent digital delivery at executive level, surfacing risks and driving decision‑making.
* Drive customer‑centric outcomes through delivery of high‑quality digital journeys.
* Proactively manage risks, remove blockers (both technical and business), lead incident triage, and embed continuous improvement practices.
* Champion agile at scale and embed delivery best practice across squads.
Knowledge
* Proven experience in leading complex, multi‑squad digital deliverables.
* Extensive and demonstrable experience in successfully managing projects across both front‑end and back‑end digital technologies and API ecosystems, ensuring scalable, secure, and performant digital consumer experiences.
* Strong understanding of agile methodologies and digital transformation.
Skills
* Ability to represent delivery status and risks at executive level.
* Customer‑first mindset with a focus on improving digital journeys and outcomes.
* Skilled in collaborating brilliantly and translating technical digital complexity into clear communication from C‑suite through to test suite.
Experience
* Significant experience of tools like ADO, Confluence, Jira, ProductBoard, Figma, etc.
* Experience in risk management, incident triage, and continuous improvement.
Be Yourself. Make an Impact. Join Us.
As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.
We’re not your traditional 9‑5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.
What We Offer
* Flexible hybrid working – with a minimum of 50% office presence to support teamwork and connection.
* Collaborative office spaces designed for creative thinking and innovation.
* Free on‑site parking at our offices.
* Generous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!).
* Private healthcare for all employees.
* Competitive pension scheme and performance‑related bonus opportunities.
* Free broadband for all employees.
* Life event gifts – celebrating milestones like marriages and births.
* Inclusive employee networks – open to all, supporting peer connection and thought‑provoking conversations.
* Salary sacrifice scheme – save on dental, gym, and more.
* Big retail and leisure discounts.
* 3 paid volunteering days a year – because making a difference matters to us too.
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