Responsibilities: * Frontline Support: Conduct initial interviews with individuals presenting housing-related issues, in person or remotely. * Case Monitoring: Track and update homelessness prevention/relief cases, ensuring assessments and documentation are completed promptly. * Temporary Accommodation Management: Maintain accurate records of temporary accommodation occupancy, update systems (e.g., Abritas), and liaise with providers to avoid delays. * Administrative Tasks: Prepare essential paperwork such as occupation agreements, risk assessments, and notices to quit. * Financial Liaison: Work with internal teams (e.g., Sundry Debtors) regarding invoices and repayments for temporary accommodation. * Benefits Coordination: Hold weekly meetings with Housing Benefit teams to resolve outstanding documentation and ensure claims are processed. * Reporting: Provide monthly data on temporary accommodation placements, including household numbers and nights stayed. * On-Site Support: Assist with signing up tenants, compiling inventories, and explaining tenancy conditions. * Meeting Support: Attend and assist with meetings (e.g., Joint Referral Panel), including preparation and note-taking. * In the absence of other clerical staff undertake administrative tasks such as copying docs, attaching documents to Abritas Housing System, preparation of duty rota etc The Experience You Will Bring: * Strong communications are an essent...