About Our Client
Our client is a well-established services company known for delivering reliable, high-quality solutions to residential and commercial customers. With a strong reputation for customer care and a collaborative team culture, they're committed to growth and innovation.
Job Description
* Manage calls, inbox, calendar, and general office administration.
* Schedule jobs, coordinate technicians, and maintain accurate job details.
* Handle enquiries, prepare quotes, and follow up on jobs.
* Use ServiceM8 or similar systems for job management and troubleshooting.
* Monitor inventory and confirm supplies with the team.
* Deliver exceptional customer service and resolve issues promptly.
* Prepare invoices and ensure accurate job costing.
The Successful Applicant
* Previous experience in office administration within trades or service industries.
* Proficiency with job management systems (e.g., ServiceM8).
* Must be extremely organised and able to handle multiple tasks with ease.
* Process-oriented with the ability to refine systems and assist in training.
* Excellent phone manner and customer service skills.
* Ability to prioritise and adapt in a dynamic environment.
* Attention to detail in quoting and invoicing.
* Positive attitude, team player, and strong communication