1. Posted: 4 March
2. Reference: R13/
Client Services Advisor
Type:PermanentLocation:NorwichSpecialism:Customer ServicesSalary:£26,
R13 Recruitment are proud to be partnering with a well-established, fast-growing professional services organisation in their search for a Client Services Advisor to join their Norwich-based team.
This is a commercially focused B2B retention role, combining inbound and outbound communication and managing contract renewals by negotiating retention outcomes and protecting recurring revenue - all within a supportive, target-driven environment.
If you are resilient, detail-focused and confident negotiating with business customers, this role offers strong earning potential and long-term progression.
Monday to Friday, 9:00am – 5:00pm working hours from central Norwich offices. Salary is offered at a £26, basic with a realistic OTE of £40, (uncapped)
The Company
This established organisation has experienced significant growth in recent years and operates within a professional B2B services environment. With a strong client base and recurring contract model, customer retention is central to continued success.
You will join a collaborative and performance-driven team where quality conversations and long-term client relationships are valued over aggressive sales tactics.
How to Apply
To hear more details about this opportunity, please email your CV to Rebecca Headden – Business Partner at R13 Recruitment. If you do not hear from us within 5 working days of submitting your CV, please assume you have been unsuccessful on this occasion.
The Day to Day:
3. Managing contract renewals as agreements approach expiry.
4. Negotiating revised terms and price increases where applicable.
5. Handling inbound cancellation requests and working to retain clients.
6. Conducting selected outbound calls per day alongside managing inbound calls and emails.
7. Setting clear follow-up timeframes with customers and managing your own pipeline.
8. Recording activity and outcomes accurately within CRM systems.
9. Identifying opportunities to negotiate exit terms where retention is not possible.
10. Working towards volume, contract value and retention-based targets.
11. Ensuring high call quality standards are maintained.
You Will Have/Be:
12. Previous experience within a B2B retention, renewals, sales or account management role.
13. Experience reviewing or discussing contracts advantageous.
14. Strong negotiation and influencing skills.
15. Excellent rapport-building ability.
16. Resilient and comfortable handling objections.
17. Able to work at pace while maintaining accuracy.
18. Strong organisational skills and able to manage your own workload.
19. Confident using CRM systems (Salesforce or similar desirable).
20. Target-driven and commercially aware.
The Benefits:
21. Monthly bonus payments
22. Quarterly call quality bonus
23. Pension scheme
24. Health plan
25. 25 days holiday + bank holidays + birthday off
26. Holiday purchase scheme
27. Gym discounts