Credit Controller Location: Chelmsford, UK (Hybrid) Contract Type: Full-time Industry: Insurance / Finance About Our Client Our client is a global insurance organisation with a strong reputation for delivering innovative risk management solutions and building long-term client relationships. Operating across multiple countries, the organisation is committed to service excellence, operational efficiency, and supporting a diverse and inclusive workplace. Role Overview The Credit Controller will act as a key liaison between offshore processing teams and UK-based stakeholders, including Underwriters, Underwriting Assistants, clients, and brokers. The role involves managing assigned accounts, ensuring prompt premium payments, resolving complex queries, and enhancing offshore team capability through training and support. Key Responsibilities Take ownership of assigned accounts to ensure timely premium payment and accurate cash allocation. Escalate debt or cash-related issues internally or externally to ensure prompt resolution. Review and reconcile broker statements, logging and tracking queries via internal systems. Identify brokers with high query volumes, analyse root causes, and develop strategies to reduce future issues. Maintain and update process documentation and user guides in accordance with company standards. Ensure high-quality, accurate data capture to support management reporting. Analyse processes and highlight areas for improvement, proposing effective solutions. Person Specification Essential Skills & Experience: Strong numeracy and literacy skills. Experience in customer service with strong communication, negotiation, and influencing abilities. Proficiency in Microsoft Word, Excel, and PowerPoint. Ability to analyse and interpret detailed reports. Desirable Skills & Experience: Insurance and/or credit control experience, ideally in the Commercial or London Insurance market. Additional language skills advantageous but not essential. Benefits 30 days annual leave plus the option to purchase additional days. Flexible working arrangements including part-time, job share, and compressed hours. 10% employer pension contribution. Fully funded private medical insurance for employee and family members. 26 weeks fully paid parental leave (regardless of gender or parental route). Up to 20 days per year remote working abroad (from approved locations). Sustainable pension investment strategy supporting net-zero goals. Cycle-to-work scheme (up to £5,000).