Job Description
Income Officer Shrewsbury based, travel across county. Are you passionate about delivering exceptional customer-focused services and helping tenants sustain their tenancies? We are looking for an enthusiastic and proactive individual to join our team as an Income Officer.
About the Role As an Income Officer, you will report to an Income Manager, who will support you in your health and safety, training, and development. In this role, you will be responsible for managing a designated income management caseload and ensuring tenants, and other stakeholders receive outstanding service regarding their rent, garage, and other Neighbourhoods-related debt. Key Responsibilities Manage a caseload for income management, including rent, garage, and other related debts.
Provide the main frontline contact for tenants,, and other stakeholders concerning income management matters. Deliver a high-quality, customer-focused service to ensure effective arrears management. Work proactively with tenants, colleagues, and partners to recover income, adopting a preventative approach to minimise rent, garage, and other STAR Housing-related debt or void-related income loss.
Adhere to established processes, policies, and procedures, and contribute to reviews of policy and practice. Identify vulnerable individuals and provide them with appropriate support to ensure they are not disadvantaged in the income recovery process. Wh...