Responsibilities
As Customer Claims Handler, you will be responsible for:-
1. Processing claims documentation from initial notification progressing the case through to a conclusion & completion
2. Providing email and telephone based advice & support to customers within agreed service levels
3. Working to departmental call targets
4. Reviewing claims within your portfolio of customers
5. Investigating queries
6. Reporting & escalating any complaints
7. Chasing outstanding information from customers
8. Maintaining diaries and customer information on company systems.
9. Supporting administration.
Skills Required
As Customer Claims Handler, you will need to be:-
10. Confident in making outbound calls to your customers and contacts.
11. You will take overflow calls from the inbound call team during busy periods.
12. It is essential that you will have an empathetic and calm nature
13. Strong customer service skills ideally in insurance or claims but strong call centre experience will also be considered.
14. Excellent verbal and written communications skills
15. The ability to work to deadlines.
Benefits
In return for the role of Customer Claims Handler, our client offers excellent working conditions in a busy but friendly environment, competitive salary of £24,684 (pro rata to length of contract), 33 days holiday inclusive of bank holidays (also pro rata to length of contract), training and development, pension after qualifying period and a range of other great benefits.