Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role involves assisting customers with inquiries, providing information about products and services, and ensuring an exceptional customer experience. The ability to analyse customer needs and upsell when appropriate is essential.
Responsibilities
* Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
* Provide accurate information regarding products and services to enhance customer satisfaction.
* Maintain detailed records of customer interactions and transactions through data entry.
* Identify opportunities for upselling additional products or services based on customer needs.
* Handle complaints and resolve issues efficiently while maintaining a positive attitude.
* Collaborate with team members to improve processes and enhance the overall customer experience.
* Ensure adherence to company policies and procedures while delivering outstanding service.
Experience
* Previous experience in a customer service role is preferred but not essential.
* Proficiency in data entry with attention to detail is required.
* Bilingual or multilingual candidates, particularly those fluent in Spanish and English, are highly desirable.
* Strong phone etiquette and communication skills are crucial for effective interaction with customers.
* Ability to analyse customer needs and provide tailored solutions is beneficial. Join our team today and contribute to creating memorable experiences for our customers
Job Type: Permanent
Pay: £24,420.00-£35,968.87 per year
Benefits:
* Flexitime
Work Location: In person