Employer North Staffordshire Combined Healthcare NHS Trust Employer type NHS Site PICU, Harplands Hospital Town Stoke-on-Trent Salary £24,937 - £26,598 per annum Salary period Yearly Closing 25/03/2026 23:59
NHS AfC: Band 3
Job overview
We are seeking a motivated and compassionate Healthcare Support Worker to join our team and help deliver high-quality, person-centred care. This is a substantive post that plays a vital role in supporting patients and the wider multidisciplinary team.
£24,937 - £26,598 per annum, band 3, full time 37.5 hours per week.
You will contribute to meeting safe staffing levels and ensuring patients receive timely, respectful, and effective care.
Main duties of the job
To provide support and spend therapeutic time with an allocated group of service users.
To promote and support the physical health, comfort, wellbeing and recovery of service-users, and to assist them in re-establishing their place in the community, as appropriate.
To assist Registered Professionals in assessments and care planning/ implementation and evaluation of individualized care plans.
To provide support and day-to-day supervision to junior staff members, demonstrating the Health Care Support Worker role and role modelling good practice.
Working for our organisation
As a Trust we remain bold and ambitious with plans for both service and system collaborative transformation over the coming years to improve the health and wellbeing of our local people through high quality care.
We pride ourselves on ensuring our team has their wellbeing put first and as such provide a range of wellness opportunities including flexible working.
We are committed to the Greener NHS national ambition to becoming the world’s first ‘carbon net zero’ national health system by 2045. As part of this, sustainability is embedded in our strategy as one of our four key enablers. In order to deliver on this commitment, we recognise that we need a workforce that is as passionate as we are about achieving these goals, for the benefit of our service users, workforce, local communities and the planet alike.
The Trust is committed to ensuring a diverse workforce is representative and inclusive at all levels. We would very much welcome applications from all under-represented groups including women, people with disabilities, people from global majority backgrounds, and those from the lesbian, gay, bi and trans communities.
The Trust is committed to the Step into Health scheme and actively encourages applicants from the Armed Forces Communities to apply.
Detailed job description and main responsibilities
KEY DUTIES AND RESPONSIBILITIES:
The post holder will undertake the following duties and responsibilities at all times demonstrating the competences assigned to the role detailed in the associated KSF outline:
1. Communicates with service-users and carers, all members of the multi-disciplinary team and staff in external agencies using a variety of methods including Information Technology.
2. Regularly reports and effectively communicates service-users health status and care aims in care records and verbal reports to Registered Health Professional staff members and other members of the multi-disciplinary team.
3. Relates appropriately with service-users, carers, colleagues and others – at all times maintaining professional boundaries.
4. At all times ensures that own actions support the equality, diversity, rights and responsibilities of individuals.
5. Identifies, minimizes and reports risks of danger, harm and abuse to senior colleagues.
6. At all times minimizes risks to self and others by undertaking safe working practices.
7. At all times works within agreed and established Trust policy and operational procedures.
8. Works with other Trust services to promote seamless service-user person centred care from referral/admission, to transfer and discharge on identified care pathways.
9. Responsible for contribution towards planning and undertaking delivery of planned therapeutic activities with an identified group of service users.
10. Responsible for undertaking elements of a holistic assessment, under the direction of Registered Health Professional staff. Responsible for regularly working with service users to negotiate and review existing plans to address identified needs under the supervision of Registered Professionals.
11. Works in partnership with service-users to assist them in identifying activities that are meaningful to them and that support agreed health outcomes.
12. Regularly supports service-users to access a range of activities and services to maintain their independence and promote their health and wellbeing.
13. Regularly provides advice and guidance to Service-users – promoting healthy activities and lifestyle choices.
14. Regularly supports Registered Practitioners and Service-users during activities to meet their physical and mental wellbeing.
15. Regularly supports service users in meeting their assessed personal care needs.
16. Regularly provides information, support and guidance to Carers, Friends and Relatives of service-users, maintaining appropriate confidentiality.
17. Report concerns about junior staff members’ work performance to Registered Professionals/Ward Manager.
18. At all times, takes responsibility for own personal and professional development and supports the development of colleagues, students, trainees and volunteers.
19. Regularly accesses and makes use of supervision and provides supervision to other staff members.
20. Regularly participates in activities focused on the delivery of a high-quality customer-focused service.
21. Regularly undertakes activities to (and make suggestions about how to) improve services.
Person specification
Qualifications
* Advanced Apprenticeship in (Mental) Health and Social Care or NVQ 3 in (Mental) Health and Social Care with demonstrable evidence of numeracy and literacy skills (equivalent GCSE’s or Functional Skills)
Experience
* Experience of working with people with Mental Health Needs as a member of a multi-disciplinary team
Knowledge
* Demonstrates Capacity to: Communication and customer care • Communicate appropriately with others at work. • Listen to, understand and follow lengthy or multi-step instructions and narratives. • Listen and ask questions to understand and appreciate the points of view of others. • Respond appropriately to queries and complaints. • Speak clearly and confidently in a way which suits the situation. • Write effective emails, short reports and records. • Read and understand a variety of texts. Use mathematics • Demonstrate competent understanding of basic maths using the application of number Use technology • Select, interact with and use technology independently. • Troubleshoot straightforward problems. • Capable of travelling within the geographical work area in an effective manner transporting service users/colleagues as necessary.
North Staffordshire Combined Healthcare NHS Trust is an equal opportunities employer and values diversity. We offer a variety of flexible working opportunities for both full and part time staff. Job Share applicants will be fully considered and applications are particularly welcomed from current and previous service users.
All employees new to the Trust will be subject to a 6 month probationary period.
All clinical staff bands 2-4 that are new to the Trust will be required to complete a Care Certificate.
Canvassing of members of the Trust or any Committee of the Trust directly or indirectly for any appointment under the Trust shall disqualify the candidate for such appointment. The Trust does not pay travel expenses for candidates attending interviews.
ALL POSTS INVOLVING ACCESS TO PERSONS IN RECEIPT OF HEALTH SERVICES WILL BE SUBJECT TO A DISCLOSURE & BARRING SERVICE DISCLOSURE.
Please provide full contact details for all referees, especially their email addresses where possible. Failure to do may result in significant delays in your application. There may also be a requirement to provide additional referee details.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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