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Salary: £27,831
Contract: Permanent
Shift Pattern: 4 on 4 off
Location: Vale Resort
How to apply: Send your CV to careers@valeresort.com
The Vale Resort is an Award Winning, Four Star Hotel, comprising 143 bedrooms, five food outlets, two championship golf courses, and Wales’ largest spa, health, and racquets club. We also offer state-of-the-art sporting facilities and host top-flight international and club teams. Recent expansion includes Hensol Castle, transformed into a luxury wedding and events venue, and a renovated Grade I listed Castle with 20 luxury bedrooms, an award-winning Distillery, gin school, and visitor attraction in the cellar.
Main Duties Include:
1. Lead the running of the Resort, supporting department managers and supervisors.
2. Assist in handling guest complaints by investigating and ensuring all are dealt with swiftly and professionally.
3. Monitor the team's performance, identify training needs, and provide guidance when necessary.
4. Achieve the highest level of guest satisfaction and act as a representative of the resort.
The ideal candidate will have previous experience in the hospitality industry within a managerial role. You will be a team player, committed and driven to achieve high standards and departmental goals, a motivator, and able to stay calm under pressure.
What’s In It For You:
Enjoy a range of perks, including retail & leisure discounts, complimentary gym membership and driving range, discounted food, drinks, and accommodation. We also extend discounts to family and friends. We are committed to investing in our people, providing skills and tools to build your career with us.
The Vale Resort – Part of the Leekes Retail and Leisure Group:
Leekes Retail, established in 1897, has grown and diversified over 120 years. It remains a family business with retail divisions and two four-star hotels – the Vale Resort and Hensol Castle, plus a gin distillery and visitor centre.
Seniority level
* Mid-Senior level
Employment type
* Contract
Job function
* Management and Manufacturing
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