We have an exciting opportunity for an Operations Coordinator with a well established forwarder close to Heathrow. Handling Time Critical Import and Export, Roadfreight/Airfreight and Hand Carrys - Deals directly with clients, customs and agents to ensure the quickest and best movement of cargo throughout the world. - Prepares documents necessary to complete export and import customs clearance process - Track and trace cargo as necessary to insure proper movement and delivery. - Proper and correct billing and cost information for accurate invoicing and job costing - Communicate with customers regarding disposition of Freight (i.e. tracking & tracing, routing & dispatching, and rate quotations). - Communicate & correspond with other Company branches and agents for customer satisfaction, and ensure excellent service execution. - Seek the most profitable mode of shipment yet meet customers requirement for the movement of freight. - KPI adherence - DNI / LNR / Cost accuracy / ROTP - Ensure Compliance in line with company standers. - Other Duties as assigned. - Physical Duties & Requirements - Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components - Sitting for extended periods of time - Walking within the warehouse and inspecting freight - Other Skills & Abilities - Must possess strong working knowledge of all rules, regulations, governance and documentation preparations, as it pertains to Exports/Imports. - Must have strong verbal and written communication skills. - The ability to work in a fast-paced environment. - Strong organizational skills are required, due to the high volume and demands of the position. - Strong knowledge of Microsoft word and excel. - Other duties as assigned. The hours are 4on 4off 7am to 7pm plus OT Salary £35K to £40K 10% shift allowance * We are only able to accept applications from candidates with previous experience for this role. If you do not hear from us your application has been unsuccessful.