VANRATH are delighted to be assisting a leading company with the recruitment of a Customer Service Advisor. This position is based in the company's Newry office. Monday - Friday position. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm. This is a Permanent position. This company has an excellent reputation. Salary £28,000 Amazing Holiday allowance other Additional Benefits (Top Company) Fantastic work benefits and Environment Holiday Package & Progression Opportunities Key Responsibilities: Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort The Ideal Person 1 years' experience in customer service or a similar customer-facing role A genuine passion for helping others and providing top-tier support Calm, confident communication - even when things get a little hectic Strong organisational skills and confidence using computer systems A proactive attitude and a team player mentality For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence. The best agency I've worked with to date! Robbie Lemon was unbelievably professional and supportive from start to finish. He listened to my needs and found a placement that was perfect for me. Robbie was thorough and prompt when I had any questions, was a pleasure to speak to, I really can't recommend him enough. If you're looking for a recruiter, look no further than Robbie because he's worth his weight in diamonds let alone in gold. Thanks for all your hard work and effort! This company have helped find me work several times over the years. Its now at a point where I know I can contact Daniel Morgan directly and he will source me the right employer that meets the criteria I need for work/ home life balance. I've been fortunate enough to be offered every job I've interviewed for at Vanrath and I can only put that down to the skill of the company making sure both employer and employee are well matched and aligned before interview even takes places. Can't thank Dan enough for his hard work and efforts over the years! Fantastic service. Chanel was one of the most helpful and communicative people I have ever encountered. I managed to secure a better role and pay increase. I would highly recommend vanrath and their fantastic representatives for anyone looking a new career prospect. I highly recommend this agency because of the staff who work there are very helpful and quick to respond. I have been dealing with Chris and he has been providing more support than what I have asked for. I believe communication is key so, having them contact you before and after the interview helps in understand what the company is looking for in an interview can make the difference between getting the job or not. Skills: customer service call call handler admin agent specialist customer support Benefits: Additional Benefits