CMA CGM | ABOUT US Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located. T HE ROLE To support the efficient running of the Accounts Receivable function for the UK and Ireland Agencies, whilst also working closely with the Shared Service Centre in India and Estonia, liaising with Head Office and local management to maximize cash collection for the Group. MAIN RESPONSIBILITIES Co-ordinating the escalation of bad debt accounts with Solicitors/Shared Service Centre Tallin Customer services and senior management Assist in the escalation process from Shared Service Centre Tallin team, including attending weekly/bi-weekly and monthly meetings, advise on any actions required and follow ups to be taken for escalated customers Ensuring compliance with the company's credit policies Co-ordinating with sales and management the Credit agreement reviews sent via the credit management team every six months Communicating effectively with other areas and levels of the business (Sales and Operations), in line with the escalation matrix Responsible for urgent/special case escalation from Shared Service Centre Tallin team Provide additional information requested by banks (OFAC/Compliance) Liaise with Sales and Operations to help reduce disputes Assist the Shared Service Centre India team with unapplied cash queries Other ad hoc duties to assist the Finance Transactions Manager Support Accounts Payable KPIS/MEASURES/LIMITS OF AUTHORITY FOR ROLE Keep the Finance Transactions Manager informed of ongoing issues and escalations for appropriate action to be implemented Keep all sales and customer staff (internal and external) up to date with relevant information. To maintain an appropriate level of contact with GBS team, Head Office and Customers Improved payment patterns and overdue percentage performance against agreed targets KEY COMPETENCIES & QUALIFICATIONS SKILLS & EXPERIENCE Able to work accurately and efficiently whilst adhering to deadlines Ability to remain calm under pressure Flexible - able to cover all aspects of the Accounts Receivable/Payables activities Team player - able to adapt and work with different teams in the UK and overseas Able to remain motivated to complete the task and to build both internal and external relationships to maximize cash collection Must be able to work on their own initiative and be responsive/adaptive to changes in priorities that may occur Good, confident telephone manner Good time management Ability to maintain resilience when dealing with different situations and tasks PRACTICAL & TECHNICAL KNOWLEDGE Previous experience of using GetPaid Previous Experience of Lisa/Sage Previous experience of using Excel Some Shipping Knowledge Preferable Good working commercial knowledge of all aspects of the Agency business QUALIFICATIONS ICM qualified is preferable, or studying towards a relevant qualification HEALTH & SAFETY Responsibility for ensuring that local Health and Safety policies and procedures are followed in order to ensure own safety and the safety of others. Not only do we offer a competitive salary, we also offer a generous benefits package including: 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave Discretionary annual bonus Enhanced pension scheme up to 15% total contribution Life assurance x4 Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter Private healthcare (BUPA), BUPA Dental Plan Healthcare Cash plan, including an Employee Assistance Programme Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille Hybrid Working Cycle to work scheme/ Season ticket loans Enhanced policies including Maternity & Paternity Employee recognition awards Considerable scope for personal and professional growth through the CMA CGM Academy CMA CGM Group is proud to define itself as a family business built on strong human values. Excellence Exemplarity Imagination Boldness CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees. Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement. Join us and discover a world of opportunities! Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application. Come along on CMA CGM's adventure!