Job Description
Contact Centre Manager – £50k
Location: Welwyn Garden City (fully office-based)
Salary: £50,000 per annum + excellent benefits
Contract: Full Time, Permanent
The Opportunity
We’re proud to be supporting an award-winning, industry leader in their search for a Contact Centre Manager to lead their multi-channel operation. Known for their outstanding reputation and market-leading customer service, they’re looking for a driven and strategic leader to continue raising standards across inbound, outbound, and email channels.
This is a career-defining role for someone who thrives on people leadership, strategic planning, and delivering premium customer experiences.
The Role
As Contact Centre Manager, you’ll lead, coach, and develop a team of advisors with the support of Team Leaders, ensuring the delivery of consistently exceptional service. You’ll be responsible not only for maintaining high performance and quality standards, but also for shaping the strategy of the contact centre, identifying opportunities for improvement, and introducing ideas that drive growth.
Key responsibilities include:
1. Leading, coaching, and developing advisors with the s...