We have an opportunity for an Assistant to join the Home Ownership Team at Phoenix Community Housing. This is for 18 hours a week.
As a Home Ownership Assistant, you will provide a seamless, high quality, administrative support service, meeting performance targets and striving to improve home ownership services while maximising income. You will be responsible for processing and allocating payments received in conjunction with the finance team to ensure that the management accounts are accurate and arrears action can begin promptly and efficiently.
To be successful, you will have good organisational skills to fulfil the administration functions of the role You will put your good communication skills, and ability to relate to external and internal contacts in a positive way, to good use. You will maintain confidentiality within the parameters of the work involved. To do this requires a good standard of literacy and numeracy. Experience of Social Housing/Home Ownership is desirable.
The successful candidate must be willing to complete a level 2 Leasehold Management qualification.
A focused collaborative approach to working within a team and a wider community while maintaining a positive approach to excellent customer service, care delivery and a commitment to quality is also required for this role.
About Phoenix Community Housing
Phoenix is a housing organisation with a difference. We’re led by our residents, with a tenant as our Chair and with residents as the largest group on our Board. Some housing associations talk about resident involvement. We live and breathe it every day.
We believe this is our core strength and it’s helped us achieve a wide range of accolades and awards.
We’re based in south Lewisham, London, and are proud to be building new homes in our area. We’ve grown as a housing association, taking on the management of 1,500 more homes in late 2021 to bring our total number of homes to around 7,800.
Our new Corporate Plan will help us deliver on our vision of ‘together building a better future for our Phoenix Community’, supported by strategies to refresh our approach to resident involvement, customer service, sustainability and ensuring that all residents can enjoy good quality, safe and affordable homes.
Our big ambitions apply to our staff too. We are pleased to offer a generous benefits package, including our wellbeing programme, comprehensive learning and development and a culture of employee involvement.
If you think you’re the right person to help us make the next stage of our journey, then we’d love to hear from you. We strongly believe in a work-life balance so we’d be pleased to talk about part-time flexible working and job sharing options.
Phoenix is committed to safeguarding and promoting the welfare of vulnerable groups, and we expect all staff and volunteers to share this commitment.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.