Tenancy Enforcement Officer Location: South East London Contract: Temporary / Ongoing Rate: £32.15 per hour (Umbrella / Limited) Working Pattern: Mon to Fri 9am to 5pm Hybrid – 2 days in the office, 3 days remote Main Purpose of the Role To provide an effective, resident-focused income collection service that maximises rental income and minimises rent arrears, while supporting residents living in temporary accommodation. Key Responsibilities Proactively manage a caseload of rent accounts, ensuring income is maximised and tenancies are sustained Engage with residents via telephone, home visits, and office interviews Support residents to maximise income and prevent financial exclusion Represent the Council in County Court possession proceedings Maintain accurate records, prepare legal documentation, and progress arrears cases in line with council policies Ensure all arrears recovery actions are completed within agreed timescales Attend evictions when required, completing inventories and arranging removals and storage of goods Work closely with external partners including Housing Benefit, DWP, Social Services, and Housing Options Liaise with internal teams to resolve issues such as disrepair, succession, or abandonment Meet individual and team performance targets relating to income collection and customer service Provide training and induction support to new staff and work placements Deliver excellent customer service at all times and take responsibility for personal development Comply with all the Councils policies, including Health & Safety and Equality & Diversity Key Requirements Experience in tenancy Enforcement, income recovery, or housing management Strong knowledge of arrears recovery processes and tenancy sustainment Experience representing or supporting cases at County Court (desirable) Excellent communication and customer service skills Ability to manage a busy caseload in a performance-driven environment Strong organisational skills and attention to detail Experience working within a local authority or public sector housing service PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.