Hybrid service desk analyst

Our client, a leading company within the IT sector, are looking to recruit an organised, professional and efficient Service Desk Analyst to join a technical team proving support to a UK wide client base.


Reporting to the IT Manager, duties to include.


1. Resolving incoming IT queries remotely via email and phone, or at the office.
2. Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders.
3. Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
4. Working to different service levels and KPIs, but at all times youll provide exceptional customer service ensuring a superb customer experience.
5. Preparing training manuals and FAQ materials for easy-access end-user guidance.
6. Documenting processes and maintaining service desk records.
7. Making recommendations to optimize IT performance and to prevent future problems.
8. Collaborating with internal departments to ensure that IT needs are met.
9.