Senior Leasing Executive
Location
Birmingham
Working Hours
5 days out of 7 (40 hours per week) – flexibility required
Purpose of the Role
To lead the onsite leasing team in partnership with the General Manager and Portfolio Leasing Manager, delivering comprehensive lettings management services to a large-scale, luxury residential development comprising 600+ apartments.
The role will oversee all aspects of lettings administration, compliance and marketing, managing a team to ensure a first-class service is delivered from initial enquiry through to deposit return.
Reporting into the Portfolio Leasing Manager, you will be responsible for compiling reports, presenting performance updates, and developing innovative leasing strategies for client review.
Key Responsibilities
* Maintain accurate and up-to-date systems for all lettings and rental data
* Ensure excellent presentation of available apartments, conducting regular spot checks and liaising with cleaning teams to maintain high standards
* Coordinate online marketing for available apartments
* Compile demographic data, performance reports and market commentary
* Ensure all enquiries are responded to within agreed service levels
* Liaise with third-party agents where required
* Conduct regular local market rent analysis in conjunction with the General Manager
* Meet prospective residents, conduct viewings and negotiate rental offers
* Complete applicant vetting and referencing requirements
* Prepare new tenancy documentation in line with strict compliance procedures
* Compile regular lettings performance reports for client and senior stakeholder review
* Coordinate resident communications alongside the Resident Experience team, including social media updates
* Appraise apartments and recommend rental pricing for new listings and renewals
* Manage renewal communications and negotiations
* Ensure move-in packs are prepared and keys ready for new residents
* Contribute to creating a best-in-class resident community through events, communication and innovation
* Deliver ad-hoc projects as required by senior management
* Provide exceptional customer service to residents and prospective applicants
The role holder may also be required to undertake additional duties as reasonably requested.
Skills, Knowledge & Experience
* Proven experience conducting viewings and negotiating offers
* Strong interpersonal and communication skills
* Proactive and dynamic, with ownership of core responsibilities
* Ability to manage multiple priorities effectively
* Confident using Microsoft Office (Word, Outlook, Excel, SharePoint)
* Collaborative team player with a flexible and cooperative approach
* Strong attention to detail with ability to meet deadlines
* Solutions-focused, using initiative to resolve issues
* Ability to maintain confidentiality of business and client information
* Professional presentation and manner
* Organised, meticulous and resilient under pressure
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